Hotel Panoramica Garden

Buen hotel para pasar un par de días. Piscina y demás instalaciones para disfrutar de dias de sol. Además cerca del Puerto de la Cruz y con bastantes senderos cerca para ir a dar un paseo.

El servicio e instalaciones del hotel es equivalente a su precio. Esta alejado pero tiene conexiones de autobuses, parking en su interior. Las cenas y desayunos son buenos y variados. En las cenas incluyen vino y agua y el resto de bebidas tienes que costearte las tú mismo. Las habitaciones aunque tienen un aspecto antiguo, son decentes.

Basic hotel, immaculately clean in every area, room cleaned and towel change daily, may need an extension lead as only one plug socket by the bed, however plenty in room, bathroom basic but spotless, reception staff very friendly and helpful, we had a mountain view, but the man said I upgraded you to a sea view, which is beautiful 5th floor 😀 the lifts are busy in the morning but it's not a problem, breakfast is basic, but plentiful, haven't touched the hot food as I don't like Spanish cooked breakfast I prefer English meat!! But wen in Spain and all that!! Bread and pastries are good, plenty of fruit, yogurt cereals ect.. restaurant staff a bit standoffish but they work hard and keep it clean, you won't go hungry at breakfast trust me!! The pool area is lovely and the gardens too, the pool temperature is absolutely freezing but it's December so to be expected, the only downside was really the 2 hour transfer stopped at around 8 other hotels first 😩 but worth the wait, happy with the overall experience and would definitely visit again 100% doesn't seem to be access to the sea unfortunately, but there is a free bus into peurto de la cruz every hour so may give that a go 👌😀

The hotel was needing a complete upgrade. Balcany cracked looking dangeroys. Staff rude and unhelpful. Food cold. No entertainment. No bar during the day or anywhere to get drinks. No music or holiday atmosphere anywhere. Booked full board but had to eat out.

This hotel was a huge disappointment. For the price we paid, I would definitely go somewhere else. I booked a room for myself and two kids (16 and 11) on a booking platform that described the room as suitable for three people, with a maximum of two adults. I assumed it would be a double or twin room with an extra bed for a child. However, when we arrived to check-in in the evening, they told us they had no record of three guests, only two adults, and that we could not stay in the room we had selected. They gave us a bigger apartment and asked me to come to the front desk the next morning to resolve the situation. I must say that the gentleman at the front desk during the evening shift was sincerely apologetic and showed empathy. However, the front desk man in the morning was a completely different story. He was rude and arrogant, and I've never experienced such poor hospitality. He showed no acknowledgement of their incorrect advertisement. They claimed that the room we selected was only suitable for two adults, with a maximum of one two-year-old child. I took the time to search through several different platforms where this "family-friendly" hotel was listed, and on all of them, it stated that children up to the age of 13 were free of charge. However, in our case, we were asked to pay extra for our 11-year-old, which amounted to a 50% increase in the original price. With poor English skills, the only argument they had was several times "It's not my problem. You pay now or leave!" - without getting back any money for the rest of the nights, of course. In the end, we paid the price and were reimbursed by the booking platform afterward, although I'm quite certain it was the hotel's fault. Mistakes do happen, but the rudeness and poor attitude of the staff were unacceptable. I don't see the hotel as family-friendly, friendly, or even polite at all. As for the hotel itself, the amenities were quite old, as evidenced by the condition of the rooms, restaurant, and outdoors. The pool was literally colder than the ocean, and nobody could stay in it for more than five minutes. For the original price, I would say it's about average, but after the 50% increase we paid, the hotel is way below average, and I would rather find a better hotel in a better location. To top it off, when we were leaving breakfast, one lady working in the restaurant got hysterical about our 11-year-old taking an APPLE from the breakfast buffet - how silly and rude reaction, especially to a kid.

The service on the hotel resturent is VERY bad. They talking don't to you, and treat you like a dog. I will never come back to this hotel, and the only reason is the people who works in the resturent. We paid a lot of money to travel, so we expect a little respekt. We don't fell welcome.