Best Western Plus Louisa

We will stay here again. The pool was warm, but not too warm. The pool towels were large. We requested a king size bed, bud were given two queens. It was more comfortable that than the king from last night~ The hallways were clean, even though there were several construction crews (and us)

We visited family in the area and booked one night stay on New Year's Eve. We didn't actually check in until 1:30 AM on New Year's Day. That morning I called the front desk and asked for a late check out- I was told we could stay until Noon. We left the room at 12:30 and later discovered we were charged two nights! The manager refused to remove the charge. We were not told of this "policy". They should warn guests they will be charged if they stay past Noon - they did not. The hotel was not anywhere near full (judging by the parking lot- maybe 10-20% occupied) and we returned to the hotel at 6 pm because my wife left a coat in the room and the room had not been touched by housekeeping so it wasn't like they had someone waiting for the room. Very poor customer relations. We visit there regularly- we will not be back.

This place is always spotless. The room is large with a desk ,frig,and microwave. Bed was so comfortable.I enjoyed biscuits and gravy for breakfast and had a muffin for later. I was going to a reunion so didn't want to eat too much! The staff provided me a plastic try to carry my reunion food when they couldn't find a box. I was by myself so the check in clerk offered to come out and help me with my bags. Everyone spoke to me and was so friendly. Have stayed her before and definitely will again.