Hampton Inn Louisville-Northeast

I arrived at the property to be informed that the hotel was massively overbooked. Staff member said he would “upgrade” my 2 queen beds to a King, pull out couch, and rollaway bed. He assured me that rollaways are “exactly like a regular bed” just on wheels. When informed that 2 beds were a necessity, he miraculously found a room with 2 beds that was “still an upgrade” for my inconvenience. My upgraded room was smaller and cheaper than the room I originally booked. I understand overbooking happens. I was completely fine with the downgraded room, but please don’t give me the used car salesman pitch and ignore ******* when they call to inquire about the situation.

Very nice motel, front desk staff friendly, room was very nice and clean, bathroom had great lighting and very clean also. Breakfast was excellent with a lot of choices. Would stay here again.

The property was pleasing the room was good, the only thing I would change is the shower head but over all a great stay!

It was really nice only downside is the air conditioning was extremely loud.

Jared was great. Tv didn’t work in the first room he put me in and switched rooms without hesitation. Excellent customer service. The beds in this Hampton could use some improvements. I’ve been at this location multiple times and something about the beds that is uncomfortable. Overall it is a very good Hampton to stay at. Again customer service is top notch.

Road trip Segway stay Very clean. Bed very comfortable. Quiet. Excellent service personnel. Excellent bathroom and shower.