Hotel Park

We came with a group, and the hotel staff has pre-assigned the rooms & gave the list to our guide. We were excited as we saw our group mates' (18+driver+guide) Seaview rooms. Hwr, we were assigned the worst room of the whole hotel, room 214. Both the room & toilet windows opened up to a huge metal roof at eye level, and that's all you can see. It also reflects off the west sun into the room. We were very upset & angry and couldn't understand why the hotel would assign the worst room to a paying customer? We paid the same rate as everyone else but got a lower category room! In addition, the shower head holder was broken.

We stayed for 3 nights and booked this hotel as part of an organized trip, so the hotel was chosen for us. We had a tiny room just under the roof on the 4th floor with a very small window (401). The room was rather dark because of this. The hotel claims that the rooms are 24/26 square meters. Our room didn’t have 15. The hotel has this very old fashioned system where you have to put your room key (card) in a switch to have electricity in the room. Being just under the roof our room got very warm during the day but there was no way to start cooling when you were not in the room because of this irritating system of the room key. Cooling while you were in the room was not possible when you also wanted to sleep as the cooling was very noisy. Opening the window didn’t work either as the hotel is at a busy street. It was hard to sleep with this heat. The two closest electricity plugs next to the right side of the bed didn’t work and therefore also not the bed light. Tiny shower and shower head. Hard to get wet. Nothing close to a 4 star hotel. Breakfast was ok. Parking is possible at the hotel but troublesome. Hardly any parking space and hard to get in the parking as every day there was a bus (almost) blocking the parking entrance. Two out of three nights there were two busses in the hotel. But only for one night. Wonder if the busses have the nicer rooms although they only stayed one night. Lovran must have many nicer hotels than this one at a similar price. Wouldn’t go back nor recommend. Shall inform the travel agency to look elsewhere.