The Angus Hotel

The event organisers had been working with staff for several months, trying to sort the conference room and catering. Attendees were all required to submit dietary requirements, to inform the morning and afternoon tea to be provided on both days of the event. Within the last 10 days before the event, staff suddenly advised that they were not able to provide the catering previously agreed upon. Instead of the promised sweet and savoury options for morning and afternoon tea - after being informed of dietary requirements - they then then changed the offering to a sweet morning tea only, with absolutely no attempt at meeting any of the communicated dietary requirements. That left a lot of attendees not able to eat the small offering, and somehow find extra money to eat off-site. As well as not providing the agreed options, they also communicated that we could not bring food from off-site to eat, in place of the very limited catered option. In addition to this, there was an agreement made about a dinner, and three options were provided by the staff. The organisers provided numbers and preferences for this in advance, according to the agreed price. Again, Angus Inn staff tried to make last minute changes, and tried to add on a service charge, which had not been communicated earlier. This was on the day the dinner was to be provided, giving little or no option for attendees to find an alternative. The dinner option was already expensive for what was provided, without the extra fee. The conference room itself was small for the advertised capacity, and was loud, due to the lack of sound buffering in the room. When a member of the public began smashing windows outside the conference room, one of the event attendees informed a staff member. They called the police, and let us all know when that had been done. There was no follow up to check on the well being of attendees, or any attempt made to inform us of the resolution of the issue.

Located in the centre of the city, across the road from Queensgate shopping centre and two other supermarkets. Easily accessible from Wellington. My room was large, spotlessly clean and well-appointed with a king-sized bed, fridge, tea and coffee making facilities, an iron and ironing board. They have a great restaurant and the new menu looks great. Very handy being able to park onsite with no charge. My room was nice and quiet. It could have done with stronger WiFi. it was a pleasant stay and I’d be happy to go back. New management with an active manager that ensure that all guests have a great time.

I arrived feeling unwell with an upset tummy. When I asked for some plain food like toast, the team assured me they’d sort something out. They not only made me toast, they didn’t butter it and they gave me slices of various “toastiness” so I could nibble at what suited me. Sometimes it’s the simple stuff that matters most when you’re away from home.

Holes in the ceiling in the corridor, stains on the bed base and mattress and a dusty heater. Stinky room and a bathroom with no ventilation. Very dusty headboard and room in general. Very poor quality for the price paid. I will never stay here again

Three of us visited the restaurant for lunch to celebrate our friends birthday. We were not at all impressed with the lunch menu as it was completely different to what was described on the internet. This needs updating. My friend ordered the Seafood Chowder, unfortunately this arrived luke warm. After another two attempts it finally arrived piping hot. Two of us had the fries with pork and a sauce and this not only looked messy but didn't taste that great. We were all very disappointed with our lunch and would never return for a meal there again.

We are regulars at the Angus for many years (before it was bought out by the Quality Hotel Group) both for an annual seminar and regular small training events. The reason is basically there are very few accommodation/seminar facilities in the whole of Wellington with free parking and reasonable charges. I believe there is a new Sebel opened just down the road which may provide some competition. We were not impressed that the seminar room was not set up as we had requested and given all sorts of excuses. Also the morning tea was miserably deficient. However the buffet lunch was amazing so they did redeem themselves. It will really come down to price next year and whether the service and rooms have improved enough to keep our business. I hope the can as I believe they are embarking on a renovation