Epic Sana Luanda Hotel recensioner

Amanzing and comfortable staying

Hige level

Hotel muito bom, quarto grande com boa cama, limpo, muito bom pequeno almoço, funcionários muito simpáticos.

非洲住過的最好酒店之一，酒店工作人員訓練有素，非常有服務意識。早餐很豐富，有歐洲特色，發各式各樣的奶酪！

房間還行，比較乾淨。在安哥拉算是為數不多還過的去的酒店了。

熱水壺用不了酒店人員立馬來處理了，很好

Excellent fully equipped business hotel in Luanda. Two swimming pools. Huge gymnasium. Steam,Turkish bath and spa. Rooftop Japanese restaurant. Request high floor and sea facing room when checking in. Very spacious hotel. Good for meetings and events.

My sister and I spent 9 days at this hotel. The bed was comfortable although the level of cleanliness could be improved. It wasn't a major issue. Breakfast was good and some staff friendly. So all seemed to have been OK until we returned home. I found that one of my perfume bottles had been emptied. Someone appeared to have used a syringe to remove the perfume from the bottle and used a different cover so that it wasn't noticeable. See pictures attached. As soon as i realised this I messaged the hotel and within 10 minutes someone replied that their staff had denied any involvement. No proper investigation, just asking staff. They didn't seem to worry that someone amongst their staff members is stealing from their guests.... in a very professional way. So if you want to use this hotel, USE THE SAFE. Shame it's not big enough!

Considered the best in Luanda, Epic Sana is surely a very good hotel. Rooms are comfortable and well-equipped with necessary amenities. It has a good sports center and gym. It offers different, and equally good dining options. Breakfast is the best I have had so far in Southern Africa with all allergens clearly displayed. So I would definitely recommend it. Only two slightly negative remarks. A couple of times, particularly over the week end, I went to the gym and hung the sign "make up my room" on my door. After 90m I would have expected it to be made so that I could have a shower and resume working. This was not the case. I have some food allergy. A couple of times I asked some small variations to my dinner such as having rice instead of french fries as side order. It should not make any difference, or they could have charged extra. Instead they refused or told me that if I had wanted rice i should have ordered steak as main dish and nor shrimps

This hotel serves horrible food. I had to send something back as it was fool of bones and very poor quality meat. An employee named Domingos came to my room and insisted I pay for it even though I sent it back in its entirety. What restaurant in the world charges for food that is sent back? All the restaurants here only have menus with QR codes which is extremely annoying. Have also had several problems with the appliances in my room. I can’t recommend this hotel. The staff are poorly trained and the general manager is unresponsive to emails.

Rooms are well designed with comfortable bed and excellent working desk. I also found the variety of restaurants in the hotel was great. The hotel was quiet and good for business meetings and/or meeting friends and family in the available lounges. One thing to watch for: people still smoke indoors; in public places including bar and restaurants!

Stayed here twice, a total of 5 nights. Excellent comfort, amazing service and fantastic food and drinks. Loved the breakfast! Bathrooms had big luxurious showers. Highly recommend a happy hour gin and tonic on the patio by the pool. Customer service was incredible, very friendly and accommodating.

First time in Angola, so everything was new to me. Also no real expectation. Pleasantly surprised with the very helpful staff and smooth operations of the hotel. Lovely views from the 14th floor room, over the city to the "inner harbour" and the island beyond. Clean and comfortable rooms - and importantly two large bottles of water. Stayed overnight and had a good pool-side wedding anniversary dinner.

Very expensive and the neighborhood is too risky to walk. Took 30 minutes to get an overpriced beer. I travel frequently all over Africa and am not happy. Room is nice and clean as a positive but service sucks. Asked for an iron and got a horrible scratched up iron to use on my work clothes.