Sofitel Luang Prabang

Sofitel Luang Prabang recensioner

Sofitel Luang Prabang

Ban Mano Rd, Luang Prabang, Luang Prabang Province, 06000, LaosVisa hotellinformation
Sofitel Luang Prabang
Sofitel Luang PrabangSofitel Luang PrabangSofitel Luang Prabang
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Gästrecensioner

9.5/10
Otroligt
75 recension
Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.5
Service9.5
Renlighet9.5
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Alla recensioner(75)
Positiva recensioner(75)
Recensioner med foton/video(40)
Elegant miljö(12)
Erbjuder upphämtning/avlämning(10)
Har en infinitypool(10)
Barnpool finns(10)
Ren pool(10)
Utmärkt pool(10)
Utsikt över trädgården(8)
Utmärkt mat(8)
gt
Trädgårdssvit med King Size-säng
Bodde på nov. 2024
Par
40 recension
10/10
Enastående
Publicerades 2 jan. 2025
This hotel is clean and spacious. The rabbits that they keep are so cute. My wife loves taking photos with her snoopy toys with the rabbits. Also, the lady manager is very professional! And thanks for the anniversary gifts. The wine was very good.
Översätt
Svar från boendet: Dear gt,Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you and your wife enjoyed your stay with us and appreciated the cleanliness and spaciousness of our hotel. It's heartwarming to know that the rabbits brought joy to your experience, and we love that your wife had fun capturing those special moments with her Snoopy toys.We truly appreciate your kind words about our lady manager and are pleased that you enjoyed the anniversary gifts. It’s always our goal to ensure that our guests feel valued and celebrated during their time with us.We look forward to welcoming you back on your next visit to Luang Prabang!Warm regards,TeDuty Manager Sofitel Luang Prabang Laos
Gästanvändare
Trädgårdssvit med King Size-säng
Bodde på apr. 2025
Par
13 recension
9.0/10
Utmärkt
Publicerades 19 maj 2025
Booked this property after an extremely bad experience (to the point we did not stay and booked Sofitel for the night) at The Grand Luang Prabang. Not much to state other than it was a great experience. The outdoor bath was great and although facilities are old, they did the job. Breakfast was subpar, with minimal variety though the view was amazing. Probably the most pleasant surprise was the rabbits at night time, and the occasional snake.
Översätt
Svar från boendet: Dear Value Guest,Sabaidee and thank you for choosing to stay with us at Sofitel Luang Prabang.We’re glad to hear that your experience with us was a positive one, especially after a challenging start to your trip. It’s wonderful to know you enjoyed the outdoor bath and our peaceful garden, along with our friendly resident rabbits. Your feedback regarding breakfast variety is well noted and will be shared with our culinary team for improvement.We hope to have the opportunity to welcome you back for a more complete and satisfying experience.Warm regards,TeDuty ManagerSofitel Luang Prabang Hotel
Gästanvändare
Trädgårdstvillingssvit
Bodde på juli 2024
Familj
8 recension
10/10
Enastående
Publicerades 31 aug. 2024
it is a very beautiful hotel with a beautiful garden view. i enjoy my stay here. also all my family members. the hotel has many friendly staff and especially my thanks to mr. Te vard nouding leng. we will definately come back and choose the hotel again! they also help us book the tour and reserve the restraurant. thank ypu for everything. we recommend our friends to choose this too!
Översätt
Svar från boendet: Dear Valued guest,Thank you for your lovely review! We’re delighted that you and your family enjoyed your stay at Sofitel Luang Prabang, especially the beautiful garden views. It’s wonderful to hear that our friendly staff, including Mr. Té, Vard, Nouding, and Leng, made your stay memorable.We’re also glad we could assist with booking your tours and reserving restaurants—it’s our pleasure to ensure your experience is as seamless as possible. Thank you for recommending us to your friends; we truly appreciate it.We look forward to welcoming you and your family back for another wonderful stay!Warm regards,VardFront Office ManagerSofitel Luang Prabang
Hanh Lepetit
Trädgårdssvit med King Size-säng
Bodde på juni 2024
Familj
9 recension
9.5/10
Otroligt
Publicerades 7 aug. 2024
We are very happy with our stay at the Sofitel of Luang Prabang, very warm welcome from the arrival until our departure. This is a very quiet and relaxing hotel with plenty of serene atmosphere, which we were looking forward to get during our stay. As it is a bit out of the city center with 5 minutes drive or 10 minutes by tuktuk, they do offer free shuttles from 6pm to 9:30pm to town or back. Courteous staff, helpful and friendly people. Breakfast is simple, not gargantuan, sufficient enough, they offer free 5 minutes massage when you arrive for breakfast if you desire to have one… The pool and garden are beautiful and well maintained. All in all, good values and good vibes from this place, we will return and recommend it to our friends to go.
Översätt
Svar från boendet: Dear Valued guest,Thank you so much for your kind words about your stay at Sofitel Luang Prabang. We are delighted to hear that you had a warm welcome and enjoyed the serene and relaxing atmosphere we strive to provide.We’re glad you found our location convenient, with the complimentary shuttle service making trips to town easy. It’s wonderful to know that our staff’s courteous and friendly service made your stay even more enjoyable.We appreciate your feedback on our breakfast offerings and are happy you enjoyed the complimentary massage. It's great to hear that you loved our pool and garden, as we take pride in maintaining these areas for our guests’ enjoyment.Thank you for recommending us to your friends, and we look forward to welcoming you back for another relaxing stay in the future!Warm regards,VardFront Office ManagerSofitel Luang Prabang
NuytsiaFloribunda
Trädgårdssvit med King Size-säng
Bodde på juni 2024
Par
11 recension
7.0/10
Publicerades 1 aug. 2024
Our stay had a lot of high points and a lot of low points. Starting with the high points, the grounds and room were incredible. Our experience at the spa was one of the best we’ve had. The cocktails and Laos-style burger we had for lunch one day were phenomenal. The staff were charming and very accommodating. However, there were a few aspects that were far below the experience expected of a 5 star hotel. First, cocktail service around the pool was abysmal. On almost every occasion we had to go searching for a staff member to take our order, and then the cocktails more often than not took more than half an hour to arrive. This is despite the fact that we seemed to be the only people ordering F&B at that time, i.e. they were not busy at all. Second, the breakfast was a disappointment every day - we were told we could order eggs or noodles, and had to repeatedly press the staff to find out what type of eggs and noodles, and we only discovered on the last day that there was a menu with additional options. We ordered poached eggs on toast, and the eggs had not been drained of excess liquid, and the bread was entirely soaked through. An order of waffles took over an hour to come out - first it was delivered as a pancakes, and then they just forgot about it despite repeated follow ups. The “local” Laos options lacked flavor - very little of the herbs and spice that makes Laos food great. I think this and the pool service issue are primarily the result of a lack of training and instruction for staff - they were clearly doing their best, but did not know what to do. Third, the pool area needs a lot more spent on maintenance. The decking is cracking and falling apart. The mosaic tiles in the pool are falling apart, A LOT of the tiles are missing, and I got a very large laceration on my forearm from the sharp edge of a tile sticking out. If this pool were in a western jurisdiction, it would not meet health and safety standards. Fourth, the gym was not worth visiting if you want to lift weights. Possibly the worst weights offering I’ve seen for a hotel of that price and with that much space. We want to reiterate how great and enthusiastic the staff were. I think this is primarily a management oversight, training, and maintenance capex issue.
Översätt
Svar från boendet: Dear Valued guest,Thank you for taking the time to share your detailed feedback about your recent stay at Sofitel Luang Prabang. We are delighted to hear that you enjoyed many aspects of your stay, including our beautiful grounds, rooms, spa, cocktails, and the accommodating nature of our staff. Your kind words about their enthusiasm and charm are much appreciated.We sincerely apologize for the areas where your experience did not meet the high standards we strive to maintain. Your comments regarding the pool service, breakfast experience, and the condition of the pool area and gym are invaluable to us.We are particularly concerned about the service delays at the pool and breakfast. We understand how frustrating it must have been to experience slow service and unclear communication about breakfast options. We will address these issues with our team to ensure they receive the proper training and guidance to improve service efficiency and clarity.Regarding the pool and gym facilities, we are sorry to hear about the maintenance issues you encountered. Safety and comfort are our top priorities, and we are taking immediate steps to address the decking and pool tile concerns to prevent any future incidents. Additionally, we will review our gym facilities to enhance the experience for our guests.Your feedback highlights areas where we can improve, and we are committed to making the necessary changes to ensure a more seamless and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your valuable feedback.Warm regards,VardFront Office ManagerSofitel Luang Prabang
Gästanvändare
Trädgårdssvit med King Size-säng
Bodde på apr. 2025
Par
2 recension
10/10
Enastående
Publicerades 14 aug. 2025
Friendly staff and nice food! Trump up!
Översätt
Gästanvändare
Trädgårdssvit med King Size-säng
Bodde på juni 2024
Reser med vänner
82 recension
10/10
Enastående
Publicerades 2 aug. 2024
Lovely hotel set in French colonial buildings. Beautiful location
Översätt
Svar från boendet: Dear Valued guest,Dear Valued guest,Thank you for your kind words about Sofitel Luang Prabang. We are thrilled to hear that you enjoyed our beautiful French colonial buildings and the serene location.We hope to welcome you back for another delightful stay soon.Warm regards,VardFront Office ManagerSofitel Luang Prabang
Gästanvändare
Trädgårdssvit med King Size-säng
Bodde på mars 2024
Reser med vänner
1 recension
10/10
Enastående
Publicerades 8 maj 2024
The hotel is very beautiful with shuttle bus service to the 3 Nagas.
Översätt
Svar från boendet: Dear Valued guest,Thank you for choosing to stay with us at Sofitel Luang Prabang! We're thrilled to hear that you found our hotel beautiful and enjoyed our shuttle bus service to 3 Nagas.Your kind words mean a lot to us and we're delighted that you had a pleasant experience with us. We strive to provide our guests with exceptional service and convenience during their stay.We hope to have the pleasure of welcoming you back soon for another memorable stay in the heart of Luang Prabang.Warm regards,VardFront Office ManagerSofitel Luang Prabang
Anonym användare
Trädgårdssvit med King Size-säng
Bodde på mars 2023
Familj
2 recension
10/10
Enastående
Publicerades 13 apr. 2023
The room, staff and surroundings were outstanding.
Översätt
Svar från boendet: Thank you so much for your feedback and very glad as you have a nice stay with us and mention the room , staff and surroundings wee oustanding too.We looking forward to welcome you back again soon. Best Regard Sofitel Team
Gästanvändare
Trädgårdssvit med King Size-säng
Bodde på aug. 2022
Ensamresenär
1 recension
9.5/10
Otroligt
Publicerades 29 sep. 2022
Very friendly staff. Really nice and big room.
Översätt
Svar från boendet: We are very apprecited as your feedback and especially you mention our staffs very friendly with nice and the room is convinced. We will share this word to our team and looking forward to welcome you back again soon. Best Regards Sofitel Team
Yisitanbuao
Trädgårdssvit med King Size-säng
Bodde på apr. 2025
Reser med vänner
13 recension
10/10
Enastående
Publicerades 10 juli 2025
這家酒店在琅勃拉邦算是比較好的了,佔地面積很大,打理得也比較好。除了價格稍貴一些,沒大毛病。 房間訂的是基礎房型,實際衞生情況不錯,大小也合適,空調給力。但是淋雨沒有熱水,衹能洗冷水澡,這個要扣大分。 餐飲挺好的,早餐豐富,有各種果汁。晚餐點菜的價格相比當地的物價來説,那是貴上天際了,可以考慮在古城找個店吃,或者酒店後門出去有個網紅火鍋店。 從高鐵站過來,把酒店名字告訴高鐵站的小巴司機,就能送到酒店門口。
Översätt
6/8
Svar från boendet: Dear Yisitanbuao,Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our hotel well-maintained and among the better options in Luang Prabang. We’re also glad you enjoyed the comfort of your room, the air conditioning, and the variety offered at breakfast.We sincerely apologize for the inconvenience caused by the lack of hot water in the shower. Your comments have been shared with our maintenance team for immediate follow-up to ensure this does not happen again.Regarding the à la carte dinner pricing, we appreciate your perspective and will review this carefully. We always aim to balance quality, service, and value, and your input is important to us.Thank you as well for sharing helpful transportation tips for fellow travelers.We hope to have the opportunity to welcome you back for an even more seamless experience.Warm regards,Aitthiphol Kamolsatian (Max)Cluster front office Manager
Gästanvändare
Trädgårdssvit med King Size-säng
Bodde på mars 2025
Par
7 recension
9.7/10
Otroligt
Publicerades 27 apr. 2025
Sofitel 是琅勃拉邦市區獨一無二的存在。正像陶淵明在桃花源記描述的:初極狹,才通人。復行數十步,豁然開朗。check in之後,走過過道,馬上就有種世外桃源、別有洞天的感覺。26間客房圍成方形一圈,中間的院子綠樹成蔭,一邊有一個25米左右的荷花池,另一邊是一個同等大小的游泳池。房間都是套房還有院子和室外浴池。房間佈置簡約大氣、整潔美好、服務非常周到。唯一的缺陷就是衹有一個餐廳。不過3 Naga 是姐妹酒店,酒店有免費班車接送前往,也增加了餐廳選擇。我算是愛屋及烏 - 因為這家酒店也喜歡上了這個城。
Översätt
Svar från boendet: Dear Value Guest,Thank you so much for your beautifully written review. Your poetic description captures the spirit of Sofitel Luang Prabang perfectly, and we are truly touched by your words. We’re delighted that you enjoyed the peaceful atmosphere, the charming courtyard, and the thoughtful service from our team.We’re also glad you made use of the complimentary shuttle to 3 Nagas for more dining options. It was truly a pleasure to have you with us, and we hope to welcome you back to our little paradise again soon.Warm regards,TeDuty Manager Sofitel Luang Prabang Hotel
Anonym användare
Svit Heritage
Bodde på apr. 2025
Familj
20 recension
9.5/10
Otroligt
Publicerades 7 maj 2025
酒店是歷史建築,整體環境很好,房間面積也很大,就是屋內看起來有點老舊 光線也暗,五一價格略貴;酒店的小兔子傍晚時分都會出來 挺可愛;可以付費參加早晨的佈施活動
Översätt
Svar från boendet: Dear Anonymous,Sabaidee and thank you for taking the time to share your feedback.We’re delighted that you enjoyed the tranquil environment, spacious rooms, and the charm of our historic setting — especially our friendly rabbits in the garden! We also appreciate your note about the room lighting and pricing during the holiday period. Your comments will help us as we continue to enhance our guest experience.We hope to welcome you back for another relaxing stay in Luang Prabang.Warm regards,TeDuty ManagerSofitel Luang Prabang Hotel
Gästanvändare
Trädgårdssvit med King Size-säng
Bodde på feb. 2025
Par
12 recension
9.5/10
Otroligt
Publicerades 2 apr. 2025
Sofitel系列に何回か泊まっているがその中でも1番印象のいいホテルだった。コストに対し、サービスが良く、清潔で従業員の方の目が届いていると感じた。
Översätt
Svar från boendet: Dear Value Guest,Sabaidee and thank you very much for your kind words!We are truly honored to hear that among your stays at Sofitel hotels, your experience with us left the best impression. Your recognition of our service, cleanliness, and attentive team means a great deal to all of us.Providing warm, genuine hospitality is what we strive for every day, and it’s wonderful to know we succeeded in making your stay special.We look forward to the pleasure of welcoming you back again soon to Sofitel Luang Prabang or 3 Nagas.Warm regards,TeDuty ManagerSofitel & 3 Nagas Luang Prabang
청광
Trädgårdssvit med King Size-säng
Bodde på feb. 2025
Ensamresenär
1 recension
9.0/10
Utmärkt
Publicerades 4 mars 2025
역사있는곳에서 아름다운추억을 만들고 좋은기억을갖고 갑니다 무궁한역사를 잘 보존하시길 바랍니다 관련자모근분께 감사드립니다
Översätt
Svar från boendet: Dear 윤청광,Thank you for sharing your heartfelt words. We are truly honored to be part of your beautiful memories and to know that the history and charm of our hotel resonated with you. Preserving the heritage of this special place is something we deeply cherish, and your appreciation means a lot to us.We sincerely hope to welcome you back in the future for more unforgettable moments.Best regards,TeDuty manager Sofitel Luang Prabang