Comfort Inn & Suites

Showed up a hour early. Was unable to check in. Girl at front desk said I could park there and wait as long as I didnt “bother anyone in the parking lot”. Room was fine. Ice machines on all three floors did not work. Okay overall.

Was not a bad hotel room however security is apparently low priority because one of the outside doors that goes straight to the room does not require a key card to open the laundry room door handle was missing making it hard to get out of it

Horrible. The worst. Literally the worst hotel experience ever. And I travel A LOT. The hotel is called Comfort Inn AND SUITES, & I reserved and paid for a suite. Upon arrival, I was provided a key to a room only to walk into a tiny room with dirty and wet clothes all over the floor, food and food containers scattered all over the room and a horrible smell. Upon returning to the desk to point this out, they sent me to another room however this new room was also tiny and was NOT a suite. Upon returning to the desk again, I was told by the employee that this location does not have suites. I asked a clarifiying question of whether they just didnt have any more suites available at the time or if they literally have no suites at the entire hotel. The employee said they do not have suites at that location, despite their name and despite the website saying they had suites available. I tried to cancel my reservation but the hotel refused. No refund. And they wouldnt even change or discount the price of the room since they wanted to move me to a smaller room. ZERO accomodation or discount for this. Needless to say I will never be back and I would advise everyone to stay clear of this place. Not only was it filthy, the customer service was horrendous and they refused to fix their own mistake. STAY AWAY!