Gästanvändare
1 mars 2024
As a Lifetime Platinum Member of Marriott, I’ve seen my fair share of hospitality services, but what Monica, the desk attendant at Residence Inn North, did for my family on Christmas Day was nothing short of extraordinary. Amid a family tragedy, we found ourselves in desperate need of accommodation near the hospital. Monica, understanding our situation, worked tirelessly to arrange a room that would meet our needs, a task especially challenging on a holiday like Christmas. She successfully moved us into a double queen suite, ensuring our comfort during a difficult time. What makes Monica’s service stand out is her personal touch and dedication. She didn’t just do her job; she did it with empathy, kindness, and a level of professionalism that exceeded all expectations. It’s these little acts of compassion and commitment that truly define five-star service. To Monica, I extend my deepest gratitude. Your effort to accommodate us in our time of need has not gone unnoticed. You’ve turned a challenging moment in our lives into a testament of human kindness and professional excellence. Thank you from the bottom of my heart, and God bless you. Your work is invaluable, not just to a lifetime member like me, but to all who have the pleasure of experiencing your service.
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