Queen Margarette Hotel - Downtown

When I checked in, I assumed that everything is clean for a new occupant; from bedsheets/pillow cases, bathroom and floor. Floor was not vacuumed, bathroom was not clean. I had to request new set of blankets. It smells terrible.  But in fairness, staff were polite and on time when making a request. Location was great. Breakfast food was okey.

The most unfriendly hotel staff. The cleaners are friendly but the staff reception are very unfriendly and unhelpful. We’ve been coming back here since 2017, but recently the hotel reception staff have become plainly horrible . When we visit Lucena, we will probably look for another hotel. Not worth the stay. :( i am so disappointed

Very well accommodating staff and clean room

No hot water and the room we had has no windows

Upon check in, our room has: 1. Incomplete items, like bath and hand towel, toilet mat. 2. Aircon and TV remote control is missing. We need to wait for several hours as the maintenance personnel kept the remote. 3. Door Keycard is not working you need to use the key to open the door 4. The hanging TV shelves is very hazardous, my.young granddaugther hit her face. 5. We requested for a cube ice for emergency use didnt came. 6. Breakfast buffet was not refilled. The hotel need improvement with their services

It’s an old hotel in downtown Lucena. Had a hard time confirming my reservation when I called them letting them know that we will check in late. Our room got upgraded but again, the hotel is old.