The Feathers Hotel

Although the this building is iconic and absolutely beautiful, the room we had was a real let down. The modern design was not in keeping with this historic building and we found it bland and commonplace. Avoid the rooms in the back of the hotel - unfortunately we stayed a modern, charmless block overlooking the car-park and bins, room 143, at the end of a very long corridor and accompanied by the sound of the kitchen extractor fans. Considering the amount charged per night, to say we were underwhelmed is a huge understatement. The room is at best adequate for the price and we were both bitterly disappointed - if we wanted to stay in a Premier Inn, we would have made the appropriate arrangements and it is a shame that Crest Hotels decided to refurbish the main interiors in this lacklustre style. The public rooms downstairs, including the restaurant, are similarly disappointing, although the first floor function rooms (the three windows you see in the middle layer at the front) are absolutely stunning with ornate Jacobean plastered ceilings and fireplaces and a palpable sense of history, but they are empty with stacked chairs and not furnished for sitting in. Take lots of photos of the outside but don't bother to stay here.

Staff welcoming, friendly and polite. Bar environment pleasant. Breakfast excellent. Room awful. Minute ( and the last hotel room I stayed in was in NYC I know what small is). Just about enough room to get around the bed. An ironing board wedged next to the bedside and a fan on the floor. The clothes rail hung over the bed. Bathroom sealant mouldy. Went back down to reception and polite young man informed me the hotel was full so there was nothing they could do. Nothing? So disappointing.

The hotel is in a great location in the centre of Ludlow. There is on site parking and the castle is a few minutes walk away. Check in was simple and we navigated through the meandering corridors to reach our rooms. It’s a 400 year old building so there are stairs, steps and turns as well as some fabulous wood panelling and glass. My room, 104, was a good size with an excellent modern bathroom. The bed was large and comfortable, there was a good sized desk plus additional seating and the sockets all had USB ports too. The room was quiet, overlooking the car park and despite the hotel being busy there was no noise intrusion from other guests. Breakfast was excellent, buffet with various cooked to order options. Not excessive but good sized portions and decent service. Overall a lovely stay in a fabulous location.

Given key to our room which we discovered hadn't been serviced. Called reception, said they would send someone. Waited 30mins then had to go down to reception. Check in is supposed to be from 4 but only got access to an inferior room at 5.10. Never happened before at any hotel. Decided to cancel breakfast - too expensive and didn't like to give this hotel any more money. Had we not been booked with friends we would have left. No compensation though I did ask to have parking fee cancelled given the fiasco on arrival and that was agreed but NOTHING OFFERED. It was a very hot weekend and the room on the 2nd floor was very stuffy. Would not stay here again however quirky and historical it looks.

This review is long overdue! Staying at the Feathers, dining, drinking and seeing and learning about the history of the hotel and the surrounding area was a truly memorable experience! Grace, Kelly, Lou and Glyn are the best! I hope to see you all again in the future!

Stayed here for a birthday treat and was lucky enough to be upgraded to a junior suite. Great place just oozing history - first becoming an inn in 1670. Lovely rooms and excellent food. We had dinner in the restaurant and really enjoyed it. My husband had lamb which he said was excellent and my Stilton parcel was delicious.