The Feathers Hotel

Our fourth visit to this lovely historic hotel and it didn't disappoint. Excellent staff, food and room. Always enjoy staying here and there's plenty to see and do in Ludlow. Looking forward to visiting again in a few months.

Hotel is in an excellent location for the town centre, castle and pubs etc. Tesco down the road for supplies. Stayed here on the hottest nights of the year so far. Only the suites are air conditioned as far as I know (so might be worth an upgrade) and if you have a room at the front of the hotel you will have the sun on your windows all afternoon until it gets dark. Once dark there is a bright lantern out the front so sleeping with curtains open is not really an option if you’re sensitive to light. The floors are wonky as you would expect from such an old building. Plenty of history in this building if that’s your thing. Bathroom shower is good with rainfall head and detachable hose. Grouting in tiles could do with a deep clean but generally cleanliness was very good. Comfy bed and crisp linens. Shower gel on wall and hand soap and moisturiser near basin. Fluffy towels. Hairdryer of suitable quality. The staff are polite and helpful. Bar does good selection of drinks and Starbucks coffee. Nice courtyard for sitting outside. Secure parking accessed via a narrow and low entrance - warning ! Car park is charged at £7.50 a night. Breakfast was very good. Selection of cold stuff including cereals, yogurt, fruit etc and hot breakfast cooked to order. Press pump pot of coffee supplied. Had some tapas one night at the hotel, as we were relaxing, after a long day, watching Wimbledon, with some beers and it was very good. Would definitely stay here again, all the staff were very helpful and friendly.

We spent a pleasant couple of nights at this historic hotel in the main part of town. The hotel is very atmospheric, with creaky floors and numerous sets of small steps reflecting its 17th century origins. That said, it has been relatively recently and tastefully refurbished as part of the Crest hotel group. Our room was very comfortable, with good bed, tea and coffee, a fridge with water supplied, a decent TV, chairs and reasonable Wi-Fi. The modern bathroom had a good sized walk in shower. We had dinner the first night at the hotel, where they acknowledged my wife’s birthday. Food was good (though the Charlton Arms the following night was better) and breakfasts had a good range of freshly cooked options with a decent buffet. Lots of comfortable seating including a patio to have drinks and very friendly staff. The castle, historic church and lots of independent shops are close by. The downside for someone with mobility issues would be the number of steps on the first floor (and the lift was out of order while there too) but otherwise it is a good place to stay.

This review is long overdue! Staying at the Feathers, dining, drinking and seeing and learning about the history of the hotel and the surrounding area was a truly memorable experience! Grace, Kelly, Lou and Glyn are the best! I hope to see you all again in the future!

Although the this building is iconic and absolutely beautiful, the room we had was a real let down. The modern design was not in keeping with this historic building and we found it bland and commonplace. Avoid the rooms in the back of the hotel - unfortunately we stayed a modern, charmless block overlooking the car-park and bins, room 143, at the end of a very long corridor and accompanied by the sound of the kitchen extractor fans. Considering the amount charged per night, to say we were underwhelmed is a huge understatement. The room is at best adequate for the price and we were both bitterly disappointed - if we wanted to stay in a Premier Inn, we would have made the appropriate arrangements and it is a shame that Crest Hotels decided to refurbish the main interiors in this lacklustre style. The public rooms downstairs, including the restaurant, are similarly disappointing, although the first floor function rooms (the three windows you see in the middle layer at the front) are absolutely stunning with ornate Jacobean plastered ceilings and fireplaces and a palpable sense of history, but they are empty with stacked chairs and not furnished for sitting in. Take lots of photos of the outside but don't bother to stay here.

From the moment we arrived greeted by the friendly, professional reception staff until our time came to leave, we received the best of customer service. A special mention for Cassie, who remembered our name and the nature of our enquiry when we phoned to book weeks ago. This was very significant for us because it was essential we were allocated a room that had not had dogs in it ( due to a likely extreme allergic reaction because of a chronic lung condition). Consequently from that moment we were able to relax and enjoy our stay in a lovely, immaculately clean, comfortable room (Rm 141) which had its own little balcony. We had glorious weather to enjoy it too. Thank you to everyone (especially Cassie) that made our first visit to Ludlow for my birthday so very special.