michellelQ5254MF
2 juni 2024
Beware! After reading the reviews we were absolutely shocked to find this hotel wasn't up to par. We opened the door to the first room and it had a strong odor of mold/mildew. There were 2 humidifiers running in the hall. Upon reporting this to the front desk we were giving a second room which smelled even stronger. We could see mold growing in the in-room a/c unit. Went back to the front desk and the gentleman explained that it was humid in Texas and they have things cleaned monthly. Tried 3 more rooms, all had mold growing in the a/c units. While the front desk person was kind and tried to do everything in his power, this was a completely unacceptable experience. In 30+ years of travel, we have never had to ask for a refund and leave.
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