Winstrup Hostel

My three nights at Winstrup Hostel was perfect. I opted for my own room, which was very compact but okay. If there were two of you (bunks), then it would be a little cramped if you had a lot of luggage. However, it worked very well and I slept well. The food storage arrangements in the kitchen were very good, and the kitchen was very well-equipped. Lots of tables where you could sit to have your meal. Just five minutes walk from the railways station, five minutes in the other direction took you to the Cathedral, one of the best in the Nordic countries. An enormous ICA store, just a couple of minutes walk away, open from 6 AM to 11 PM, ensured easy access to all the food provisions you could wish for. Plenty of restaurants, cafes and wine bars very close by too. The only criticism I have is that the keypad on the door to the corridor with the bedrooms, looked nothing like a keypad. Several guests, including me, had to phone for instructions. I provide a photograph, it would be better if the hostel provided a photo, so people could understand that the small buttons are actually a key pad.

I honestly don’t even know where to begin. My experience at this hostel was an absolute nightmare, mostly because of the complete lack of customer service and the fact that there was no front desk to even speak to anyone. When I arrived, I stood in front of what was supposed to be the "reception" area for a solid 20 minutes, hoping someone would answer the phone. No one did. I had to find my own way around the hostel, figuring out where the rooms were, where to store my bags, and even how to access the wifi. Just by asking random guests. Throughout my stay, there was no one to talk to about anything. No front desk staff, no manager, no one. If there was an issue with the room or anything else, I had to either solve it myself or wait for someone who maybe would be around eventually. I tried calling the number listed, but it just kept ringing. It felt like the hostel was completely abandoned and guests were expected to just figure things out on their own. Not the kind of experience you expect when you're paying for a place to stay.

Absolutely terrible experience. No customer service at all, tried calling multiple times, no answer. The place is incredibly noisy, making it impossible to sleep. Definitely not worth the money. Wouldn't recommend to anyone.

I arrived early morning before check in time and the hostel owner offered me to use the facility before check in time . I could leave my luggage*at my own risk , and stroll around Lund . The hostel is in the centrum, near by cathedral and university .