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Verifierade recensioner
Läge och interiör8.6
Bekvämligheter7.7
Service8.4
Renlighet8.5
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Gästanvändare
Tian Mu Ge Twin Room
Bodde på mars 2024
Par
6 recension
6.0/10
Publicerades 10 apr. 2024
Pretty old hotel. Needs deep cleaning especially the bathroom. Far below expectation. However, breakfast was ok.
Översätt
Svar från boendet: Dear customers, thank you for choosing our hotel and leaving your valuable comments. We apologize for the problems you reflected. We will immediately follow up your suggestions and strengthen our deep cleaning work to ensure that every detail is not ignored. At the same time, we are glad that you think our breakfast is good, we will continue to improve the quality of service, and hope you can come back next time and have a pleasant holiday in our cleaner and comfortable environment. Thank you again for your comments, and we look forward to serving you again.
Cathie Chua
Boxintang Double Bed Suite (Private Hot Spring)
Bodde på feb. 2024
Familj
7 recension
4.5/10
Publicerades 17 apr. 2024
Never inform and give us the rm at Level 4. We are having big lugguges. Furthermore, all their rm at Level 1 to 3 are empty. The staff just don't bother to check.
Översätt
Svar från boendet: Thank you very much for your feedback. We are very concerned about the comments of each guest, and we are very sorry that your stay experience in our hotel did not meet your expectations. We have been working hard to provide guests with a more comfortable accommodation experience. Before your next stay, we will carefully investigate and improve your questions to ensure that your next stay experience will be improved. Thank you again for your comments and look forward to serving you next time.
Svar från boendet: 尊敬的客人,非常感謝您對我們酒店的高度評價!很榮幸能得到您的認可,我們酒店作為老字號,承載着多年的歷史與回憶,雖然設備可能在歲月的洗禮下略顯陳舊,但我們一直致力於為每一位客人提供優質的服務和體驗。您對温泉的肯定讓我們倍感欣慰,我們始終注重温泉水質的把控,能讓您感受到一流的温泉體驗,看到您享受温泉後皮膚變得光滑,這就是對我們最大的鼓勵。同時,我們也注意到您提到酒店設備的問題,目前我們正在逐步規劃對酒店設備進行升級改造,希望能為後續的客人帶來更舒適的入住感受。再次感謝您對我們酒店性價比的認可,平時人少也能讓您更盡情地享受寧靜的時光。期待您的再次光臨,我們會不斷努力,以更好的面貌迎接您!