Waterfront Lodge Motel

We got really good recommendation regarding the sunset from the reception. It was definitely worth it visiting Mount Wellington.

We stayed at this motel for two nights, and unfortunately, our experience was disappointing. After checking in, we realized that clean blankets were missing for two people. When we contacted the motel at around 9 p.m. to request blankets, the response we received was shockingly unprofessional. The staff member sarcastically asked, "Do you think you're at home now? Do you want me to go to Kmart to get blankets for you?" After about 10 minutes, he reluctantly went to the laundry and brought us two bedsheets and two blankets. While we eventually got what we needed, the rude and dismissive attitude was unacceptable. Basic hospitality and customer service should include ensuring that all guests have proper bedding without making them feel like an inconvenience. Would not recommend this place unless they improve their service and professionalism.

We are quite surprised and pleased with the complete amenities of our room. We have all toiletries (eg towels, shower gel, lotion, hair dryer) except tooth brush and toothpaste, smart TV, kitchen stuff (kettle, microwave, toaster, dishes and spoons). Another plus is good location with stunning lake view, many parking lots and close to the center. Although the room is quite small but we love the comfort and coziness it brings.