Steigenberger Achti Resort Luxor

This was a sadly disappointing stay. It started at arrival. As our rooms were not ready yet, I asked for water. I was pointed to 2 different places and the person at the cafeteria rudely refused. Then the room was run down and looked dirty. The worst part was the fact that the bed sheets slid to the matress, which made my first night very uncomfortable. I was changed to another room that was cleaner and not as run down, but with sheets extremely scratchy. Luckily, the cleaning staff was very nice and helpful. All middle management (except night shift front desk) was very undermining and straight out rude. The breakfast staff were rude for our first 2 days, and then got more polite. Truly not what you expect from a hotel that markets itself as an upscale hotel. It's definitely not up to the image they project and the price you'll pay.

It was a nice hotel, but the food for a 4/5 star hotel was a solid 3 not very good and not many options. And EVERYONE is trying to get a tip from you. The girl only showed me to my room, didn’t bring any of my luggage etc, and stood in the room for 2 minutes before I had to say something. Makes things very awkward and annoying to carry small change when you’ve already paid for a nice hotel and don’t expect the hassling. They won’t outright say it, you can see and feel it and that made it very annoying. No ones help was free. Hotel itself was nice, rooms were decent but AC slightly warmer than I’d have liked. Would stay again but keep those things in mind.

The hotel facilities are good and the breakfast is delicious, but when we left, something unpleasant happened. My wife went to check out, and the waiter Steve ignored her and kept his head down. My wife waited for him for a long time, and then went to another waiter to check out. Then he raised his head and peeked at my wife until I took a picture of his name. He came to ask me what was wrong and said that it was normal to ignore the guests. Then I would like to ask the manager of the hotel if this is normal? The other staff of the hotel are very good, only he treated us like this, he ruined our love for this hotel, it's really bad!