Lyxhotell i Central Jakarta City

"The location is a big plus. Set right in the heart of the city, next to Grand Indonesia and Thamrin City Mall, it’s extremely convenient, especially for anyone who enjoys shopping or wants everything within walking distance. Arrival was pleasant, with a warm welcome from the staff. They were very helpful and consistently courteous, with special attention shown to senior citizens, which was appreciated. We booked a two bedroom apartment, which was very spacious and practical. The unit is well equipped for longer stays, with a washing machine, water dispenser, microwave, and a full set of kitchen utensils, making it easy to manage daily routines. The decor, however, feels a bit dated, and I did notice a slight odour, likely from furniture that could use a deeper clean. The bedding was acceptable. The mattress was comfortable enough, but the pillows were too soft for my liking and didn’t provide much support. The bathroom experience was much better. The shower was excellent with good water pressure and reliable hot water. Toiletries were complete and pleasantly scented, with a spa like aromatherapy feel. One downside was the bath towel, which felt worn out and unusually small, closer to the size of a bath mat than a proper towel. Breakfast was decent but not extensive. It covered the basics and was sufficient, though nothing particularly memorable. Overall, Ascott Jakarta works well for longer stays with family, mainly due to its spacious apartments and unbeatable central location. With some updates to furnishings and linens, the stay could be significantly improved."

"Only the breakfast spread is super. The rooms are old and dark, I was being locked out of my room because the door lock battery ran out, but I was asked to check out asap. I was there to run an event, agreed to check the event room at 9pm but nothing was prepared. Next day morning it is prepared but the coffee tea and the food spread was so limited, its not even 5 star standard. I will never go back there for events"

"Our recent stay at the hotel was absolutely fantastic from start to finish. The facilities were immaculate, the rooms were comfortable and beautifully appointed, and the overall ambiance was welcoming and luxurious. What really set this visit apart, however, was the incredible level of service we received. Every member of staff was attentive and friendly, but we wanted to give a special shout-out to the Duty Manager Mr Taufik Permana. Our first room have some issue so we request to change room, and Mr Taufik went above and beyond to ensure all our needs were met. He were incredibly professional, approachable, and proactive in resolving a minor issue we had regarding our room preference. His personal attention made us feel genuinely valued as guests, and his swift action ensured our stay remained perfect and stress-free. Thanks to the wonderful team and the exceptional management, we had a truly memorable experience. We can't wait to return and highly recommend this hotel to anyone looking for a top-tier stay with excellent service!"

"The rooms are spacious, clean, and thoughtfully laid out, with comfortable beds. Housekeeping standards are consistent, and amenities meet expectations. Wi-Fi connectivity is reliable, which is a plus for those working during their stay. The breakfast buffet offers a decent variety of local and international dishes, catering to different tastes, though peak hours can get crowded."

"A great hotel with a bottle of mineral water included upon check-in. The room is spacious, well-lit, bright, fully equipped, with excellent front desk service, a fantastic breakfast, free parking, and very convenient travel. I highly recommend it."

"Amazing service. Was greeted at the door like I was already known. Check in was 3pm and I arrived at 11am, asking if a room was available. I was told a room was indeed available, but if I wanted to wait an hour at the Grand Club (which I had access to with my booking) I could get a higher floor. I chose to wait. Grand Club access was well worth it. Amazing selection of breakfast and dinner choices as well as cocktails. Clean, quiet with beautiful views of the city - perfect space to work during non meal times. Room was spacious and clean. Room kept clean while I was away. Amazing facilities - spa and gym. Friendly staff and always greeted whether it be concierge, cleaners, waiters, door staff, security. Central location. Beautiful views of city. Very affordable for the service received. 10/10 will return."

"During my stay at Shangri-La Jakarta I faced several issues that, unfortunately, overshadowed the overall experience. I arrived early for check-in, around 13:20, while the official check-in time is 14:00. The front desk staff spent quite some time processing my registration, checked the availability, and told me that my room was ready, but that the key card could only be issued after 14:00. I was asked to wait and was assured that either someone would come to me, or I could return to the desk at that time. I waited until 14:00, but no one approached me. At around 14:05 I went back to the reception. The staff member who had originally checked me in was already busy with another guest, and a different employee started assisting me. He began the whole check-in process from scratch, which felt strange, and it quickly became clear that the room that had initially been mentioned was no longer available and that a new room was being assigned. After I expressed my dissatisfaction, the staff offered an “upgrade” from a Deluxe Room to a Horizon Club Room as a way of compensation. In practice, however, the new room was on a lower floor and did not differ in any noticeable way from the Deluxe category in terms of layout, view or amenities. The benefits of the Horizon Club were not explained to me, so I did not actually use any additional services. As a result, the so-called upgrade felt more like a formality than a real improvement. The condition of the room itself was generally good. The air conditioning was quiet, there were no unpleasant smells from the bathroom, and the room looked clean and well maintained. A serious concern for me was the drinking water provided in the room. Large glass bottles were supplied regularly, but the water in them had a strong smell of chlorine and was simply not suitable for drinking. After the hotel contacted me asking if I had any comments, I mentioned this issue. Only then did they start bringing smaller bottles of water that no longer had this smell. This creates the impression that guests are initially given water of questionable quality and that the problem is addressed only when someone complains. Another recurring issue was the smell of cigarette smoke. My room was non-smoking, and the floor was non-smoking as well, yet from time to time the smell of tobacco appeared in the room, most likely coming through the ventilation. After I reported this, an air freshener was placed in the corridor, but it was removed the next day, and the smell returned. It gives the impression that someone is smoking in areas where it is not allowed, and guests are affected by it. Breakfast was also disappointing. The restaurant where breakfast is served is organized in a very inconvenient way: you are first shown to your table, but the buffet stations are arranged rather chaotically, so after walking around to get food it is easy to lose track of where your table is. Navigation is not intuitive, and the overall atmosphere is not very comfortable. The food itself did not seem particularly tasty and appeared to be more focused on Asian preferences than on a broader, international audience. I also visited the lobby restaurant. I tried several dishes there, including a bolognese pasta that was frankly not very good. For comparison, in the nearby shopping mall you can find places that serve the same dish in a much better way and at a lower price. If you look only at the condition of the rooms, the hotel appears to be of a good standard. However, the level of service, the breakfast experience and the overall value for money, in my opinion, do not match the status that the hotel aims to project. The price of the stay feels high compared to other similar hotels in Jakarta, where both service and food quality can be better while the rates are lower."

"Hotellet tillhandahöll utmärkt service under hela vår vistelse.Dess plats är extremt bekväm, med Plaza Indonesia, Grand Indonesia, Thamrin och Sarinah alla i närheten, vilket gör shopping mycket lätt för oss. Vad jag uppskattade mest var hur tillgänglig det var för mina morgonrörelser under Jakartas bilfria dag (CFD), vilket gjorde upplevelsen ännu mer njutbar."

"Enjoyed a comfortable and relaxing stay at DoubleTree by Hilton Jakarta – Diponegoro. Excellent service, great location, and warm hospitality throughout my visit!"

"⭐⭐⭐⭐⭐ An Unforgettable Anniversary Stay & Culinary Masterclass! Our family stay at Mövenpick Jakarta to celebrate our 2nd wedding anniversary was nothing short of spectacular. The hospitality here is truly top-tier, and the dedication of the GRO team really stood out. Aurel completely personalized our room by drawing adorable anniversary art right on our mirror! They also treated us to a complimentary slice of Earl Grey and raspberry cake that was absolutely delicious—perfectly layered with soft vanilla sponge, a light tea mousse, and sweet raspberry. The dining options inside the hotel are just as impressive as the service. If you book a room, you must include the breakfast package at Ginger Flower. The buffet variety is massive, covering Indian, Indonesian, English, and Japanese cuisines. My absolute favorites were the perfectly poached smoked salmon eggs benedict from the egg station and the incredibly fresh salmon inari sushi from the Japanese station. For dinner, we visited their Chinese restaurant, Song Xiang Lou. The staff is incredibly family-friendly and thoughtfully recommended a light corn and minced chicken soup that our daughter Valerie absolutely loved. For the adults, the sweet and sour pork was fantastic, but the ultimate highlight is their Yang Zhou fried rice. It is flawlessly cooked, and when you mix in a little bit of their house chili oil, it is perfection. From the proactive and warm service to the exceptional food, this hotel pays attention to every single detail. Highly recommended for any family trip or milestone celebration!"