Adligenswilerstrasse 22, Lucerne, Canton of Lucerne, 6002, SwitzerlandVisa hotellinformation
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Gästrecensioner
9.1/10
Utmärkt
75 recension
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Verifierade recensioner
Läge och interiör9.3
Bekvämligheter9.1
Service9.1
Renlighet9.1
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Alla recensioner(75)
Positiva recensioner(42)
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Negativa recensioner(3)
Chak Heng Andrew
Penthouse-rum vid sjösidan
Bodde på maj 2023
Par
34 recension
10.0/10
Enastående
Publicerades 19 juni 2023
hotel service is perfect. The view is phenomenal for Lakeview penthouse rooms. There are restaurant and bar by the lake, but a room service to the room and have dinner at balcony is even better. Ordering room service can be done via tablet, very convenient. But remember there are service charges for room service.
Sadly is the room we checked-in was without a bathtub. Will consider to get the outdoor bathtub room next time.
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Patrick
Rum i queensize
Bodde på apr. 2023
Par
1 recension
6.5/10
Publicerades 27 maj 2023
As as Swiss, I never travelled much inside Switzerland. I am usually travel around in Asia, like Japan, Thailand, Taiwan. So I was seriously shocked how low quality the Swiss Hotels are. Besides this I was also in Interlaken, and have to say the hotels are mere Motel standard at a price tag from 300-500$ for 15m² not even clean.
And it's not only this Hotel, many others around I had Lunch or Dinner are in such bad condition
But to the "Art Deco" Montana...
The best part is at the beginning. Reaching the entrance by a Cogwheel Car, is great, the lobby is nice as well and the terrace with lake view is beautiful.
But then, comes the issue, the price changed, the day of the check in was 180$ cheaper for the same room than when I booked it. We didn't get any compensation which i didn't expect i Switzerland anyways, still a bit disappointed. But ok... off to the hotel room. The pictures prepared me to not have too much expectations but, the reality is just so heartbreaking worse.
I stayed in cheap hotels for 80$ in China or Thailand with same standard.
The Dyson Hairdryer didn't save the impression.
We were the first 30 minutes really depressed, sitting on the bed full of regrets going to lucerne.
It's all so cheap made for that price.
Well, we recovered and left the hotel for travel.
But bottom line, the cheapest hotels in Switzerland are barely worse than the range from 400-600$ like the Montana.
If wanna luxury, better opt for those instagram famous Hotels for 1200$ +
Anything else is all the same low standard.
Side Note: In Switzerland 3-4 Stars Hotel Minibar is not free.
Översätt
6/9
Gästanvändare
Deluxerum
Bodde på nov. 2022
Par
3 recension
9.0/10
Utmärkt
Publicerades 23 dec. 2022
A great hotel situated just at the hill, with a great view of the lake. Can be a tad expensive, but the hotel is high tech and the rooms are comfortable, warm and feels like home.
Love the duck in the bathroom too!
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Gästanvändare
Bodde på feb. 2023
Affärsresenärer
6 recension
10.0/10
Enastående
Publicerades 6 apr. 2023
還是好評,看我連續住評價
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Gästanvändare
Dubbelrum vid sjön
Bodde på juni 2022
Familj
28 recension
10.0/10
Enastående
Publicerades 21 aug. 2022
風景非常漂亮
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1ChuckW
Bodde på mars 2025
Familj
10.0/10
Enastående
Publicerades 13 apr. 2025
Room was very nice staff was great and the breakfast buffet was very good and plentiful. The location was great. It was on the bus route and very close for walking around to a lot of places to eat or shop. There was a lot of sites close by to see with historical values
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Svar från boendet: Dear Chuck Thank you so much for your kind words! We're thrilled to hear that you enjoyed your vacation with us — from the room and our friendly staff to the breakfast buffet and our convenient location. It’s great that you were able to explore the nearby sights and take full advantage of what the area has to offer. We hope to welcome you back again soon for another memorable stay! Best regards from the Montana-team
ruchellp
Bodde på feb. 2025
Par
10.0/10
Enastående
Publicerades 24 mars 2025
Had a celebratory birthday dinner here in March 2025. Food and wine pairings were amazing and views were breathtaking ( we had a table by the flor to ceiling window)! Customer service here was the best that I’ve had in a long time and I felt that our waitress contributed to making the evening extra special. We then went to an adjoining Jazz bar for some Swiss cocktails - which made the evening, even more magical.
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Svar från boendet: Dear ruchellp Thank you for choosing to celebrate such a special occasion with us! We’re delighted to hear that you enjoyed the food, wine pairings, and the breathtaking views from your table. It’s especially wonderful to know that our team helped make your evening truly memorable. Ending the night with Swiss cocktails in our jazz bar sounds like the perfect way to round off a magical experience! We look forward to welcoming you back for another unforgettable evening. Best regards from the Montana-Team
Passport440553
Bodde på dec. 2024
Par
10.0/10
Enastående
Publicerades 25 jan. 2025
I stayed there in one of the junior suite with the lake view. Everything was quaint in that place especially the view that I was enjoying all the time. The suite is pleasant and it is included anything a couple needs. Even if you ask for additional dental kit , or other things that you might want, they will give it to you without any hesitation and the staff are so friendly.love Art Deco
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Svar från boendet: Dear Passport440553 Thank you so much for your wonderful review! We're thrilled to hear that your stay in the junior suite with the lake view was such a memorable experience. The view really is something special, and we're glad you had the opportunity to enjoy it throughout your stay. It’s great to know that the suite met your needs and that you felt well taken care of by our friendly team. We’re always happy to accommodate any requests, big or small, to make our guests feel at home. We’d love to welcome you back anytime for another unforgettable stay. Best regards from the Montana-team
Imogenblow
Bodde på okt. 2024
Par
10.0/10
Enastående
Publicerades 5 nov. 2024
What an incredible stay! The entire team was lovely and the room was one of my favourites from our entire 7 week trip. What a stunning view from our balcony, and gorgeously designed rooms with good taste in decor. We loved everything about this hotel!
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Svar från boendet: Dear Imogenblow What a fantastic review! Thank you so much for your kind words and your feedback. Its a pleasure to read, that you loved everything about our hotel. Best regards, your Montana-Team
Gästanvändare
Bodde på apr. 2025
Familj
10.0/10
Enastående
Publicerades 6 maj 2025
Present for my mom’s day. We travel to Lucerne from Geneva and back by Interlaken. Everything was perfect. Thanks to employees hotel that were kind and friendly. Kind regards
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Gästanvändare
Bodde på mars 2025
Annat
4.0/10
Publicerades 28 apr. 2025
We arrived in Lucerne with grand expectations, only to be met with disappointment upon entering our room. The lakeside double rooms are only located on the 2nd floor (as I was told when I asked for a different accommodation), and while they offer a spectacular view of Lake Lucerne, it is unfortunately obstructed by a giant umbrella located just outside the balcony. These umbrellas (see photos) are part of the Beach Club, which operates from May to September. I can only imagine the view is even more impeded when the umbrellas are fully open. When I expressed my concerns, I was told there were no discounts available for the obstructed view—no breakfast buffet voucher, no drink voucher, not even a token gesture. The only option offered was to pay more for an upgrade to a higher floor. Our average nightly rate was $525 USD, and for that price, I would expect a luxury room with a truly unobstructed view. That said, the hotel does have its positives: an excellent location, convenient cable car access to the lake level, comfortable bedding, complimentary non-alcoholic drinks and snacks in the room, a "pillow bar," air conditioning, and friendly front desk staff.
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Gästanvändare
Bodde på mars 2025
Familj
10.0/10
Enastående
Publicerades 27 apr. 2025
The hotel is in a quiet location elevated well above the activity around the lake. However, using the funicular, you can be at the lake in minutes. The rooms are clean and modern. Highly recommend.
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Gästanvändare
Bodde på mars 2025
Res med vänner
10.0/10
Enastående
Publicerades 23 apr. 2025
The room was comfortable, the hotel is beautiful. Location was great! The service was excellent. Our room overlooked the lake and the view was spectacular. The room was clean, the shower was amazing. The food was good too. It was nice that the Viking people were there, they were very helpful!
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Bobbieeeeeeee
Bodde på sep. 2024
Familj
4.0/10
Publicerades 21 okt. 2024
We arrived at the hotel. As we entered the hotel tram the door slammed close on my arm. It was bruised but the hotel said that this is not America and they don’t have a way for you to complete an accident report. Most of the hotel staff did not speak English. We never experienced a European hotel like this one. Our first room faced a construction site. Our tour promised us a lake or Mountain View. We had to pay a lot more money to upgrade. The hotel did nothing to accommodate us other than provide a king bed.
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Svar från boendet: Dear Mrs. Saggese Thank you for your feedback after your stay at our hotel. As explained on site as well as via e-mail, we are sorry you bruised your arm at our funicular. Nevertheless it is true, that the Swiss system concerning accidents is not the same as the American system, which means that there are no claims forms to fill out here, as is the case in America. What our head of reception on site and our Rooms Division Manager have already tried to explain to you multiple times is that the usual procedure in such a case is for the injured party to go to the doctor and report any damage to their insurance company themselves. What we have also already tried to explain to you is the fact that not every guest on the Viking River Cruise can have the same room category, as we have 16 different room categories in our 63 rooms. In addition, the room allocation is done by Viking itself. We regret that the room assigned to you did not meet your expectations. Once again, we’re sorry for any inconvenience you experienced, and we hope that despite these issues, you were able to enjoy other aspects of your stay. Kind regards from the Montana-team
Curiosity298049
Bodde på mars 2025
Annat
6.0/10
Publicerades 7 apr. 2025
Pictures online looked great. Room received was quite small. Hot tub only heated to around 91 degrees. The only reason we paid for the premium suite was for the hot tub. I had to use a bucket and get steaming hot water out of the bathroom to bring the tub up to temp. Staff was very friendly and helpful. Hotel itself was very nice.
Översätt
Svar från boendet: Dear Mr. Byrd Thank you very much for your honest feedback. We’re glad to hear that you found our staff friendly and that you enjoyed the overall atmosphere of the hotel. We’re truly sorry to hear that the Premium Suite did not meet your expectations, especially regarding the hot tub. We completely understand your frustration – particularly as this feature was the main reason for booking the suite. The temperature issue you described is certainly not the standard we aim to provide, and we regret that it impacted your experience. Please rest assured that we are reviewing this matter with our technical team to ensure it does not happen again in the future. We are very glad, that we were able to offer an alternative room for you that even included an upgrade. Thank you again for taking the time to share your experience. We would be very happy to welcome you back again in the future. Kind regards from the Montana-team