THE HOTEL Lucerne, Autograph Collection

Nice staff and service.

我們家庭出遊，訂了三間房，對比了很久，這是瑞士住過最滿意的酒店，雖然小房間不多，出入很方便，就在火車站附近，酒店設施很新，如果喜歡創意酒店不要錯過這家，大床房很床品很舒服，洗護都是歐舒丹，對我這種追求品質和有相對潔癖的人來説很不錯👍關鍵是小孩子們都很滿意！

離花橋比較方便

If it was possible, I would like to give 0 stars or minus stars, the check in experience was one of the most humiliating experience I ever had. As Titanium member (and Lifetime Platinum member) in Marriott Bonvoy, trust me I have been in many Marriott Group Facility. I used one of the award upgrade to suite room , and get a penthouse suite where we can be three persons, therefore I bring our teenage daughter together in the trip. For 10+ years, Marriott Group hotel has treat us as value members and welcome her despite the booking is not matched. NONE of the Marriott Group hotel has ever charged us extra or even force me to sign a penalty fee ticket for extra person. I was completely disappointed and shocked. The worst is when I feedback it to the hotel, no sign of regret or improvement was found. We just stayed in Renaissance Zürich Tower Hotel, the service and attitude is impeccable, they even told us that she will let hotel that is with a teenage daughter and they take care of the rest. It is very pity, with a better management and team that can handle and treat loyal members, this facility can be a real gem in Luzern. Now it just looks good outside with awful service. Avoid it if you don’t mind to be humiliated.

It’s not a hotel, it’s more like a bed and breakfast without the breakfast. The horror story starts from the poor signage;you might be standing right in front of the hotel, but you will miss it. The flag only says The Hotel and you can’t see the autograph collection anywhere. The bar is non functional, there is no lobby worth the name and the breakfast avoidable. No kitchen is working. So much so, during the rains, they’re rushing out of umbrellas as they only have around 8 of them A highly avoidable hotel

Never go here. Karina is a heartless business operator. As I explained that we need to checkout because we had a hurricane in the Southeast US and I need to go home - she said "maybe a hurricane, but everyone has issues, and we cannot help you" . I was shocked by her response and had to ask her to repeat it and explained again actually happened. Stunning lack of empathy. I stayed over 600 nights in Marriott hotels - this was a first time experience with a GM who lacks any sort of customer service and hospitality... Find another place to go on your travels