THE HOTEL Lucerne, Autograph Collection

Great location. Small hotel and over priced. Room is OK. Very interesting room decoration.

Nice staff and service.

我們家庭出遊，訂了三間房，對比了很久，這是瑞士住過最滿意的酒店，雖然小房間不多，出入很方便，就在火車站附近，酒店設施很新，如果喜歡創意酒店不要錯過這家，大床房很床品很舒服，洗護都是歐舒丹，對我這種追求品質和有相對潔癖的人來説很不錯👍關鍵是小孩子們都很滿意！

很個性化的小型旅店

離花橋比較方便

This boutique hotel was in a great location across from a park, but close to Old Town Lucerne and to many good restaurants. The staff were all great, especially Simon, who was at the front desk. Our room was very large, on the corner and had a great view of the park. The bed was comfy, and the bathroom was nice and had all the amenities one needs. Breakfast was a nice selection and we ate well everyday. I would highly recommend this hotel to everyone!

It’s not a hotel, it’s more like a bed and breakfast without the breakfast. The horror story starts from the poor signage;you might be standing right in front of the hotel, but you will miss it. The flag only says The Hotel and you can’t see the autograph collection anywhere. The bar is non functional, there is no lobby worth the name and the breakfast avoidable. No kitchen is working. So much so, during the rains, they’re rushing out of umbrellas as they only have around 8 of them A highly avoidable hotel

Never go here. Karina is a heartless business operator. As I explained that we need to checkout because we had a hurricane in the Southeast US and I need to go home - she said "maybe a hurricane, but everyone has issues, and we cannot help you" . I was shocked by her response and had to ask her to repeat it and explained again actually happened. Stunning lack of empathy. I stayed over 600 nights in Marriott hotels - this was a first time experience with a GM who lacks any sort of customer service and hospitality... Find another place to go on your travels

The hotel is in a great quiet location within walking distance to transportation and all the things you’d want to see. The front desk staff were all super nice and helpful. One of them got us a reservation at a very good Italian restaurant last minute on a Saturday night. We got upgraded to a suite which was nice, but the room was not a comfortable stay. The walls and floors are black and dark red. There’s very little lighting in the room. Even during the day, I found the room very dark. At night, it was impossible to see. There’s no light in the closet nor near it. I was digging around in there with my phone flashlight. The night lights near the bed are very dim. The shower stall is very tight for a suite. It generally felt like a very sterile, cold, and dark room. I see that the other rooms in the hotel are different. The one that we got was just uncomfortable to stay in. The window also faces a loud bar at night.