The Hotel Lucerne, Autograph Collection recensioner

Great location. Small hotel and over priced. Room is OK. Very interesting room decoration.

Nice staff and service.

我們家庭出遊，訂了三間房，對比了很久，這是瑞士住過最滿意的酒店，雖然小房間不多，出入很方便，就在火車站附近，酒店設施很新，如果喜歡創意酒店不要錯過這家，大床房很床品很舒服，洗護都是歐舒丹，對我這種追求品質和有相對潔癖的人來説很不錯👍關鍵是小孩子們都很滿意！

很個性化的小型旅店

離花橋比較方便

Our stay was incredible from start to finish. Front desk was extra helpful and granted us a status upgrade (Platinum - which doesn't always get me much). The suite was well-appointed, clean, with bedding that felt like a cloud. The biggest surprise was breakfast. The food was excellent, but what made it special was Mazzi, our daily breath of fresh air. She was warm but efficient. Her execution was perfect, even though she was running breakfast by herself most mornings. I hope she is well-taken-care-of. She's a star.

This is a lovely hotel in the best location. We were able to walk to and from the train station with all our luggage! While the hotel is set on a main, busy street, there is a side entrance that is quieter. The lobby is small and not much there but it is clean and the front desk staff was lovely. We had a suite but really it was just a smidge larger than your average room. It was nicely decorated and all clean. The hotel does not have true “air conditioning.” They have a cooling system but you can not control the temperature. Therefore our room was not a comfortable temperature. The windows did open but our neighbors were smoking and the smell kept coming in through the windows. The hotel is in a great location, right by the river and a quick walk to the shopping area and the chapel bridge. We did not have any meals at the hotel as we were surrounded by many other dining choices. This hotel was good for a short stay in Lucern. Due to the air conditioning issue I would not stay here again in the summer.

I booked a King or Twin room, but I'm a platinum member and also have upgrade certificates so I requested and was given a lovely upgrade to a large suite. Yay! All great--until I went to confirm I could have two separate beds (almost every king bed in Europe is just 2 twins and I'm traveling with a platonic friend so I didn'tthink this would be an issue). The hotel said I couldn't POSSIBLY have 2 beds unless I paid $130+ PER NIGHT for a rollaway. The rollaway that they have laying around that costs them nothing, particularly since I offered to set it up myself and wasn't trying to add a 3rd person (which is why I'm guessing there's a charge in the first place). Instead of this solution, they downgraded me to a basic Twin room that is tiny and dark and dingy (peeling paint etc) with a ton of street noise. This trip is to celebrate my friend's work accomplishment and I'm EMBARRASSED to bring her to this property, which is in a worse area than the other reservation I booked. I typically choose Marriott because they treat me well (especially now that I'm a platinum member), but I'm seriously questioning that now! It's been just the opposite here. And aside from all that, it's a bad room in a bad location. I wish Id kept my original reservation but of course they wouldn't let me cancel without charging a boatload. Save yourself a headache and book somewhere else when visiting Lucerne!!

If it was possible, I would like to give 0 stars or minus stars, the check in experience was one of the most humiliating experience I ever had. As Titanium member (and Lifetime Platinum member) in Marriott Bonvoy, trust me I have been in many Marriott Group Facility. I used one of the award upgrade to suite room , and get a penthouse suite where we can be three persons, therefore I bring our teenage daughter together in the trip. For 10+ years, Marriott Group hotel has treat us as value members and welcome her despite the booking is not matched. NONE of the Marriott Group hotel has ever charged us extra or even force me to sign a penalty fee ticket for extra person. I was completely disappointed and shocked. The worst is when I feedback it to the hotel, no sign of regret or improvement was found. We just stayed in Renaissance Zürich Tower Hotel, the service and attitude is impeccable, they even told us that she will let hotel that is with a teenage daughter and they take care of the rest. It is very pity, with a better management and team that can handle and treat loyal members, this facility can be a real gem in Luzern. Now it just looks good outside with awful service. Avoid it if you don’t mind to be humiliated.

This boutique hotel was in a great location across from a park, but close to Old Town Lucerne and to many good restaurants. The staff were all great, especially Simon, who was at the front desk. Our room was very large, on the corner and had a great view of the park. The bed was comfy, and the bathroom was nice and had all the amenities one needs. Breakfast was a nice selection and we ate well everyday. I would highly recommend this hotel to everyone!

It’s not a hotel, it’s more like a bed and breakfast without the breakfast. The horror story starts from the poor signage;you might be standing right in front of the hotel, but you will miss it. The flag only says The Hotel and you can’t see the autograph collection anywhere. The bar is non functional, there is no lobby worth the name and the breakfast avoidable. No kitchen is working. So much so, during the rains, they’re rushing out of umbrellas as they only have around 8 of them A highly avoidable hotel

Never go here. Karina is a heartless business operator. As I explained that we need to checkout because we had a hurricane in the Southeast US and I need to go home - she said "maybe a hurricane, but everyone has issues, and we cannot help you" . I was shocked by her response and had to ask her to repeat it and explained again actually happened. Stunning lack of empathy. I stayed over 600 nights in Marriott hotels - this was a first time experience with a GM who lacks any sort of customer service and hospitality... Find another place to go on your travels

The hotel is in a great quiet location within walking distance to transportation and all the things you’d want to see. The front desk staff were all super nice and helpful. One of them got us a reservation at a very good Italian restaurant last minute on a Saturday night. We got upgraded to a suite which was nice, but the room was not a comfortable stay. The walls and floors are black and dark red. There’s very little lighting in the room. Even during the day, I found the room very dark. At night, it was impossible to see. There’s no light in the closet nor near it. I was digging around in there with my phone flashlight. The night lights near the bed are very dim. The shower stall is very tight for a suite. It generally felt like a very sterile, cold, and dark room. I see that the other rooms in the hotel are different. The one that we got was just uncomfortable to stay in. The window also faces a loud bar at night.

As a Platinum Marriott Bonvoy hotel member, I have stayed in many many hotels over the years. This hotel was so different from any of the others - I have never stayed anywhere like it. Autograph Collection hotels have always been a step above in the way of design but I'm still trying to appreciate the design of this one. The room seemed dark - maybe that was because of the bizarre painted ceiling? The lights were either too bright and the neon night lights were too dingy to see anything. The shower was small but worked great. The bed was comfortable but the room was too hot to get any sleep. The AC was working fine but only when you turned it up to high and then the fan was so loud that you couldn't get to sleep. It would be great if the hotel provided you with a sheet to sleep under rather than just a heavy duvet. I would not want to bring children to this hotel as the paintings may be too disturbing - please check out the website before you decide. The staff here are terrific - very professional and helpful. The location is amazing. Right beside a lovely park and a close walk to wonderful restaurants and the train station. Easy walk to all the main attractions.