Hotel Astoria Luzern

This was the second room I booked at the same time for my family. According to hotel staff, the room's heater was not able to adjust. It was quite hot. The hotel staff told us to open the window. Same as another room, this room was without fridge. No tea and coffee bags provided. Very poor services. Definitely will not recommend this hotel. In the morning around 10am on 30th December 2024, I checked with front desk if we could extend checkout time for 1 hour， the male staff was rude and straightly said NO. He is in service industry. I do think he could refuse me politely. Now I have arrived at the Hyatt Place Zurich Airport the Circle, the lady at the front desk was very polite and extended my check out time by 2 hours that I did not ask for. How come Hotel Astoria can provide that kind ofpoor quality of services and survive, is that because they are in Lucerne??? !!!!!!!

三人間在角落，房間1/2牆都是窗户。洗澡需要在一個狹窄的浴缸裏淋雨，浴缸旁邊立着玻璃隔斷，我161cm，49kg的人，洗頭的時候手肘會碰到玻璃（因為水龍頭就在隔斷這邊），體型比我大的人洗澡會很吃力，也不可能在這裏給小孩洗澡。房間提供一瓶子水一瓶氣泡水，僅此而已。沒有任何咖啡茶葉，沒有冰箱，浴巾有點發灰。前台態度一般。住宿按人頭收費，多的80chf，帶孩子大於2歲的要謹慎，會強制收費，就算用現有床鋪。從蘇黎世退房時，前台排長隊checkin，這裡在check in高峯期沒人，照片一人在詢問一人準備取完行李離開。不建議住這，避坑避坑。

酒店地理位置絕佳，離火車站較近，就在湖邊，離教堂和老城區各景點都很近，周邊配套如餐飲購物都很方便。酒店房間也很乾凈整潔，服務到位。