Candlewood Suites Belle Vernon

Filthy. Staff was nice. Trash bags in the hall. Cabinets did not shut. Refrigerator stunk. Bowl under bathroom sink because it leaked. Did not stay. Don’t care if I loose money.

Upon arriving at the hotel the receptionist was asleep at the desk and had to be woken up. When going to our room the key card did not work. My husband went back to the desk and they apologized saying that they told us the wrong room number so we were trying to get into the wrong room. It gets worse. This was the only hotel that I have EVER stayed at that did not provide daily room service. I would not have even minded if it didn’t need anything, but We stayed for 6 nights and the staff did not enter our room even ONCE to make beds, change linens, provide clean towels, remove trash, etc. nothing. We had to take our used wet towels to the front to ask for clean towels. We had only one roll of toilet paper in the room for four people over 5 days/6 nights and we had to ask for more toilet paper. Little trash cans were full and when my husband emptied the trash cans himself and took to the front where the staff pointed him to where the dumpsters were. The rooms definitely needed updating. It was just gross. The gym looked decent, though we never ended up using it. Would definitely not recommend this hotel. It was quite a disappointment.

Not the cleanest The bathroom had hair strands and broken tiles. The refrigerator hadn’t been cleaned, it had leftover chocolate sitting in there. The lamp shade was broken and lots of stains.

Place was clean, however this hotel allows pets be prepared to possibly being woken up to nonstop barking early in the morning like I was and when I called front desk many times and they would not answer the phone. Also the coffee machine grounds were full and didn't seem to care to keep it accessible for morning. Below average rating for me

Unfortunately when we arrived the rooms were not clean, we arrived at 930p, check in at 3p. The hotel was humid and had an unpleasant odor. The room was not cleaned thoroughly and the towels were stained. The fridge had food from previous guest and freezer was overflowing with ice. The staff was friendly and apologetic. But I would not stay here again.

Warn Down Facility Bed was comfortable, staff was friendly, but slow. Overall though, the hotel did not look like it was in good shape. Rooms looked old and warm down. Showers were the same. Not a super comfortable stay. Definitely needs to be upgraded.