InterContinental Lyon - Hotel Dieu by IHG

The check-in went smoothly until the receptionist told us that we had requested a non-AC room (with the AC to be disconnected during our stay), supposedly based on a note from Trip.com. I told the receptionist that I definitely did not make such a request—especially not in the middle of summer—and asked to see the note from Trip.com. They couldn’t show me the note and instead claimed that, since I was now denying the request, the note had already been removed. We were checked into a non-AC room, and the hotel promised to send a technician to reboot the AC. That never happened. Eventually, we were moved to another room where the AC was already functioning. The whole situation felt suspicious. It seemed like the receptionist was trying their luck by placing us in a non-AC room. What’s even more ironic is that the new room had a welcome note addressed to me, while the non-AC room was completely bare, with no such note. We definitely won’t be coming back. The hotel staff came across as insincere and pretentious.

Great hotel. Room good size and clean. Location is perfect. Short walk to everywhere!

I was very disappointed with our stay at this hotel. Unfortunately, we encountered a few not very friendly staff at the reception. They didn’t do anything in particular that we would consider rude - but they just had a cold attitude. Some of their staff seem to have treated other guests a little differently for instance walking them to the lift and giving them more information about the hotel. This really impacted our experience at the hotel. However, I must say many of their staff were amazing, just a handful that were very cold and dismissive and this is not the level of hospitality you would expect from such a renowned hotel. The room also looked and felt quite different than what is shown on trip.com and their official website. I would still highly recommend this hotel if you’re visiting Lyon!

Location was wonderful hyper central Paris but lots of traffic because of olympics preparation

Beautiful hotel wonderful breakfast.

I love here . I will come back next time