Ibis Styles Lyon Confluence

Great location , a short walk from perrache station . Cute little room and friendly front desk staff :) . Only shortfall is a missing kettle to boil water for my instant noodle , kettle is a necessity for Asians 😅. Overall , had an enjoyable one night stay :).

We stayed here before, just before the first lockdown, and things were much worse this time. Breakfast: staff took it on themselves on two mornings to close the main room by putting "reserved" signs on every table and making everyone go into a smaller, more cramped room. It was never clear why, but apparently to minimise cleaning. No one - staff or guests - wore a mask when around the food or moving around the room. Front-desk staff were variable, between 0 and 5 stars The "welcome drink" for being an Accor Gold member (which was not offered, but had to be requested) was limited to one person, rather for than the two staying in the room. I was told that this was "standard" in Accor properties. it most definitely is not. Room keys had to be replaced three or four times. Once, the same "this is standard" staff member told me the key was working. it was not. Another staff member later discovered that the keys had been issued incorrectly in the first place. In the room, the shower head could not be moved up and down the pole. There weren't enough power points. Otherwise, the room was quiet and the hotel is in a nice location. A night staff member (generally much better than the day staff) kindly printed our boarding passes. That's not enough to offset a property where it often felt that "the customer is always wrong".

Très bon accueil et très bon suivi et réactivité de nos échanges par mail. Chambre propre et confortable. Petit déjeuner bien fourni et délicieux. Accessibilité un peu étroite au parking mais il a le mérite d'exister. Merci beaucoup au personnel très professionnel.