Gästanvändare
15 oktober 2023
DO NOT BOOK IN THIS HOSTEL! Nobody will not contact you if you are in difficulties - they will double sell the bed and reject your checkin in the middle of a night. Chronology of events: 1. I have booked a bed for Monday, 2. I have added another day, Tuesday, 3. I couldn’t come on Monday, 4. After long working day I came on Tuesday, 5. Hotel rejected me, saying I didn’t come on Monday, 6. The sold again my bed to someone else 7. Staff member left terminating conversation 8. I stayed on the road at 23h30 Booking doesn’t take responsibility, claiming policies. It’s just a business to make money. They will my bed was sold again just because they sensed opportunity. If they cared they would have called me asking if I was ok. It deserves 1 star, and policy change because it isn’t ethical. Reception didn’t want to discuss and arguments given were personal not professional - trying to make me feel guilty for that people wait for a bed while I was trying to save my night or that the person has finished his work after not being able to help me and after 30 min of argument trying to get rid of me offering refund!
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