Offshore - the Inn Collection Group

Stood in bar area waiting to book in & was told self check in but nothing was coming up on screen. Eventually got room key for 3rd floor, the room was red hot all night. We had the fan on all night too. Asked to move to ground floor next day & the room was much cooler. Staff need to be at reception to greet people & to explain things to people. You didn’t know who was working there or who was handy man as some had uniforms & some in own clothes. Breakfast was very slapdash, staff didn’t know who had ordered what .

This was the first time to this hotel and we were pleased with most of our experience. We received a warm welcome on our arrival and soon were in our room. We had booked an accessible room with was large with a good wet room. There a couple of issues in that the water in the shower was not very warm and there were barking dogs in room near by. The food at the hotel was exceptional well cooked, well presented and large in size. This was the case in all meals from breakfast lunch and dinner. Hotel was in a good location near the town centre and beach.

We spent 2 nights (4th and 5th April) at the Offshore. The gentleman that helped me check in was so helpful, friendly and welcoming as are all of the staff. Very professional and excellent customer service from all staff . Nothing is too much trouble The gentleman at breakfast who bought breakfast to us(sorry didn't get your name) was very chatty and cheerful. An asset to the Offshore. Thanks for a wonderful stay

What amazing stuff they have at the Off Shore. Mandy and Tegan were superstars today serving a bunch of ladies who were celebrating our friends 50th today. Thank you for the service and great food. I know I speak in behalf of the ladies too. Thanks again ☺️

Second time staying in this hotel but this time lacked in personal touch. Automated check inn, doesn’t work for me, it’s the hospitality industry and this is based around human touch points. Probably why this time we didn’t eat there for lunch or dinner as nobody was there at check in to ask if we wished to book etc… hotel is still clean and a great location but seemed under staffed

attractive, newly modrfnised sea front location, good food, drink and accommodation. Problem was, I booked on spring sale terms offereing 25% saving and ended up paying more than the walk in rate.