Ascott Macau

Ascott Macau recensioner

Ascott Macau

No. 339 Rua Cidade de Braga, Macau Peninsula, Macau, ChinaVisa hotellinformation
Ascott Macau
Ascott MacauAscott MacauAscott Macau
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Gästrecensioner

4.3/5
Mycket bra
1134 recension
Verifierade recensioner
Läge och interiör4.4
Bekvämligheter4.2
Service4.3
Renlighet4.3
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Alla recensioner(1134)
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Stora rum(58)
Lätt att ta sig runt(50)
Vänlig personal i receptionen(32)
Konstig lukt i rummet(31)
Ligger i centrum(14)
Utmärkt pool(13)
Utmärkt för familjer(10)
Lyxigt(5)
Negativa recensioner(99)
Anonym användare
Svit
Bodde på jan. 2025
Par
27 recension
4.0/5
Mycket bra
Publicerades 15 feb. 2025
A clean, comfortable hotel. Nice service, complete facilities, and a strategic location. Recommended
Översätt
Svar från boendet: 尊敬的雅詩閣賓客， 感謝您特地抽出寶貴時間與我們分享您的雅詩閣入住體驗。 本酒店一直以來都致力為客人提供溫暖的服務，您的回饋將成為本酒店提供更完善服務帶來動力。祝安好，謝謝
bby17
Premier-svit
Bodde på jan. 2025
Par
4 recension
5.0/5
Enastående
Publicerades 17 feb. 2025
the hotel location is good and the room is very spacious. it was a lovely stay and the hotel accomodated our request. overall it was a good stay
Översätt
Svar från boendet: 尊敬的雅詩閣賓客， 感謝您特地抽出寶貴時間與我們分享您的雅詩閣入住體驗。 本酒店一直以來都致力為客人提供溫暖的服務，您的回饋將成為本酒店提供更完善服務帶來動力。祝安好，謝謝
Al Chan
Deluxerum i kingsize
Bodde på dec. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 19 jan. 2025
Good hotel Excellent restaurant
Översätt
Svar från boendet: 尊敬的雅詩閣賓客， 感謝您特地抽出寶貴時間與我們分享您的雅詩閣入住體驗。 本酒店一直以來都致力為客人提供溫暖的服務，您的回饋將成為本酒店提供更完善服務帶來動力。祝安好，謝謝
gisellashoko
Deluxerum i kingsize
Bodde på aug. 2024
Affärsresenärer
15 recension
1.7/5
Publicerades 14 sep. 2024
completely disappointed with cleanliness of the room. dusty and stains around the room. was extremely shocked to see blood stains on bed sheets - called and requested for immediate follow up in the middle of the night but turned out 2 other bed sheets were not any better (one also with blood stains and the other one with a big yellowish stain). finally got a third one bit there were bugs which made me could not sleep at all. disgusting and will never return nor recommend it to anyone!!!
Översätt
Svar från boendet: Dear Ascott guest, Thank you very much for taking the time to sharing your recent stay experience. We have read through the review, and I am embarrassed to leaned that we have fallen short to meet your expectations in our cleanliness during your recent stay with us. Base on your review we are going through rectification and make improvements on the respective areas; rest ensure this was not the standard room feature of Ascott Macau. Our sincerest apologies for any inconveniences or unnecessary aggravations that such glitches may have caused. Once again many thanks for bringing your recent experiences to our attention. Thank you
Gästanvändare
Deluxerum i kingsize
Bodde på jan. 2025
Affärsresenärer
1 recension
5.0/5
Enastående
Publicerades 25 feb. 2025
Good facilities and location in the city. The customer service at the reception was professional and courteous.
Översätt
Gästanvändare
Deluxerum
Bodde på apr. 2024
Affärsresenärer
17 recension
3.2/5
Publicerades 2 juni 2024
The hotel rooms need to be updated- they’re worse for wear. Stained furniture, holes in towels, stained carpet. The gym is great. But the saving point to this place is the staff - they’re kind and doing their very very best with a hotel that needs work. Honestly I wouldn’t stay here again unless the owners spend some money and refit it. It’s not to the Ascott standard. The hardest part is getting good staff and they have this so it is strange they don’t do some cosmetic updates and bring this hotel up to standard.
Översätt
6/7
Svar från boendet: Dear Ascott guest, Thank you very much for taking the time to sharing your recent stay experience. We have read through the review, and I am embarrassed to leaned that we have fallen short to meet your expectations in our cleanliness and room maintenance during your recent stay with us. Base on your review we are going through rectification and make improvements on the respective areas; rest ensure this was not the standard room feature of Ascott Macau. Our sincerest apologies for any inconveniences or unnecessary aggravations that such glitches may have caused. Furthermore; We will definitely share your complement to our colleagues, once again many thanks for bringing your recent experiences to our attention and we sincerely hope to have the pleasure of welcoming you back soon. Thank you
Gästanvändare
Deluxerum i kingsize
Bodde på dec. 2024
Annat
11 recension
4.0/5
Mycket bra
Publicerades 23 jan. 2025
Great location. Cozy room. Walk to mgm and wynn or to any other tourist spot
Översätt
Svar från boendet: 尊敬的雅詩閣賓客， 感謝您特地抽出寶貴時間與我們分享您的雅詩閣入住體驗。 本酒店一直以來都致力為客人提供溫暖的服務，您的回饋將成為本酒店提供更完善服務帶來動力。祝安好，謝謝
Arthur
Deluxerum i kingsize
Bodde på okt. 2024
Affärsresenärer
3 recension
4.2/5
Mycket bra
Publicerades 28 nov. 2024
Best location. Good amenities. Great service. A gem at reasonable cost.
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Achwong
Deluxerum i kingsize
Bodde på juli 2024
Affärsresenärer
25 recension
5.0/5
Enastående
Publicerades 12 sep. 2024
First time stay in this hotel is close to MGM and main area, convenience for traveller. Front office and security guard is very nice and helpful. I can say one of the best hotel in Macau.
Översätt
Svar från boendet: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Gästanvändare
Deluxerum
Bodde på maj 2024
Affärsresenärer
17 recension
1.2/5
Publicerades 10 juni 2024
All of the rooms have a bad smell , facilities are too low , stay in this hotel is equal waste money and feeling
Översätt
Svar från boendet: Dear Ascott guest, Thank you for taking the time to share your Ascott stay experience with us. Our hotel has always been committed to providing warm service to our guests and attaches great importance to the feedback given by our guests. We're sorry to hear you share your experience. After reviewing the record, our Front Desk and Housekeeping colleagues had shown other rooms to you until it met your reference. Once again, we thank you for your comments and it will provide motivation for our hotel to provide better services. Thank you
Dilys
Deluxerum
Bodde på juni 2024
Par
36 recension
4.7/5
Otroligt
Publicerades 4 juli 2024
The location is good, room is big and tidy but has bad smell seems not using for a long time
Översätt
Svar från boendet: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. We will definitely share your comment on the room smell with our colleagues, we look forward to the pleasure of welcoming you back soon. Thank you!
Gästanvändare
Deluxerum i kingsize
Bodde på aug. 2024
Annat
8 recension
2.5/5
Publicerades 24 sep. 2024
Friendly and helpful staff clean but room is small overall is acceptable
Översätt
Svar från boendet: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på apr. 2024
Res med vänner
8 recension
4.5/5
Utmärkt
Publicerades 31 maj 2024
Ascott Macau is the hotel that I usually stay at during the past 2 years because its staff are friendly and helpful as well as efficiently .They will accede my request for upgrading the room if possible. The location of the hotel is excellent as it is closed to casinos, restaurants and transportation. I am sure to stay at this hotel on my next trip. Thanks to the staff handling my check in and check out, both of them are very nice.
Översätt
Svar från boendet: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. We will definitely share your complement to our colleagues, we look forward to the pleasure of welcoming you back soon. Thank you!
Anonym användare
Deluxe-tvåbäddsrum
Bodde på maj 2024
Familj
3 recension
3.0/5
Publicerades 23 juli 2024
Its alright but dont expect too much The concierge wouldnt help to hail for a taxi
Översätt
Svar från boendet: Dear Ascott guest, Thank you for taking the time to share your Ascott stay experience with us. Our hotel has always been committed to providing warm service to our guests and attaches great importance to the feedback given by our guests. We're sorry to hear that no taxi available, please understand that hotel can only assist to contact the taxi company for order, it still depends if the taxi driver accepting our order. Once again, we thank you for your comments. Thank you
AndySit
Deluxerum i kingsize
Bodde på juli 2024
Par
101 recension
3.5/5
Publicerades 30 aug. 2024
very good hotel and a nice place to be honest with you
Översätt
Svar från boendet: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!