The Farmhouse

Excellent room (Boxer) with the only complaint being that the bedside shelves were quite dirty - stained with drink rings. The room was large with a very large comfortable bed and the added bonus of sockets with USB ports each side of the bed. There was also a convenient lounge area with a TV and a large well equipped bathroom. I have reported before that it is a pity the breakfast offering at The Farmhouse is so limited and nothing has improved over the last year. Most hotels offer a breakfast bar with drinks, cereals and toast etc but to have only menu breakfasts served by staff and with a relatively slow service it is not conducive to those on a tight morning schedule. Added to that to have to pay extra for any drinks (tea, coffee and fruit juice etc) is pretty annoying. On the plus side the staff were helpful and friendly.

We stayed overnight including a couple of drinks in the bar and breakfast the following morning. Staff helpful and nice atmosphere. Tv in room didn’t work so had to report that. Guy came and said he thought the problem had been fixed but obviously hadn’t. A fire stick soon followed so all sorted but a bit of an unnecessary issue. Bed comfortable and big. Room slightly on the cold side. Shower temperature not hot enough and couldn’t go any higher via adjustment. Not great start to the day. Breakfast was very tasty however charging extra for hot drinks is ridiculous. Offer filter coffee and tea in a pot included in the breakfast price at the very least.

The room was ok, a little tired in places but comfortable and warm for a couple of nights. Windows didn't open due to being painted shut but staff were on hand to help out. Bed comfortable and huge! The breakfast was delicious and April who served us each morning was polite, happy and engaging. She is a credit to your business.

Jake was our waiter and he presented us with the best customer service I have known for a long time. Can't put all of it on here as it would take too long. One point was he found out it was our wedding anniversary so we were presented with a complimentary platter of goodies with "Congratulations" written in icing. Drinks were topped up when needed. Nothing was too much trouble.

We booked this place for 2 nights R&R as it was a marstons and we like marstons pubs in kent, the food, the atmosphere is always good! We arrived early evening after all day traveling and sightseeing, upon check-in the lady at reception was very polite and helpful. We opened the door to our room to see 1 large coffee stain on the carpet and a few more dotted about, surely this should have been cleaned prior to booking the room again?! The bed however was huge! The bathroom well equipped with shower and bath. Coffee machine and tea making facilities. When we came down from our room after freshening up we were confronted by a full rammed bar area, unbeknown to us their was a "wake" party booked in (we are not heartless people and realise this is the closest venue to the crematorium) but a quick email to us advising that there was a large gathering that evening prior to our arrival would have been appreciated, and we would have arrived alot later! We we informed that they would be in the function room but would be also using the bar. We found a table for dinner and sat down, we ordered the burger and a plant burger, Unfortunately the plant burger was bland tasteless and therefore inedible! The chunky chips were slightly undercooked too. The plant burger was removed from the bill. That evening it was difficult to sleep as there were alot of noisy people outside our window until closing time! Maybe make people aware there are others that have paid good money to stay there and to be respectful. We came down to breakfast (not greated initially by anyone with a 'good morning') We saw what may have been a manager on her laptop at the bar, to be told to sit anywhere. We found a table, upon being greated by our server, we were asked if we were staying and asked our room number, after this was given she kindly said out loud (for all to hear) ' now, I see you here as a room only so you will have to pay for breakfast, make sure you settle up before you leave!' Not professional at all and made us feel very uncomfortable! Being that we were there for 2 nights I would have put it on the room and paid at the end! This wasn't the option, like we were just going to walk out? We felt embarrassed and ended up only ordering a coffee and a tea, and no breakfast! The drinks were paid for and we left and went somewhere else for breakfast. The second evening we ate out somewhere else. We checked out on day 3 (didn't entertain breakfast or coffee!) No greetings of good morning (from I guess another manager at the bar on her laptop!) To be told just to leave the key on the bar, not asked how was your stay, goodbye or thanks for staying with us!! Needless to say we won't be back, sorry Marstons not your usual hospitality!

This hotel is an absolute mess, we paid £160 for the night excluding breakfast which was £8.50 extra. We arrived at 7pm on the day after travelling up from Bristol and dumped our kit in the room and went down to get something to eat. Half the menu was off but still managed to eat. When we eventually returned to our room, the sad state started to become apparent. Stained carpets, cracked walls, peeling wallpaper, and a bad state of decoration. We went to bed and in the morning went to reception to complain. After trying to locate a member of staff without success, we left the keys at reception and left. Be warned, the photo on their website is the honeymoon suite, not a standard room.