Home2 Suites by Hilton Macon I 475

The hotel has only been open for two months and appeared clean and newly built. At check in the clerk was friendly and gave me several options for rooms to stay in and which floor I preferred. I was able to get a room where my vehicle was directly outside my window. The room was very clean and obviously very new. Everything worked in the room so no complaints. The location of the hotel was far enough from the interstate so it was wonderfully quiet in this area. I had no issues and this Hilton met my expectations. Definitely would stay there again!!

Customer service was the only decent part of this hotel. Got here at 11:25 pm. Locked hotel. Homeless person sleeping half in street that the car in front of us almost hit. Used phone by baggage carts to call in and was immediately let in. Host couldn’t find our reservation but eventually did. Security guard patrolling parking lot….. parking completely filled and had to park in alternate lot. room was decent but bathroom outlet didn’t work. Couldn’t reset it. Bathroom shower door wouldn’t close all the way so it flooded the floor….. breakfast? Nope. At 9:04 am they were out of nearly everything. Only hard boiled eggs and some cheese and cereal left. No no no no no no no. Go anywhere else