Fairfield Inn & Suites Macon

Staff is truly ignorant to the rules and regulations of Marriott Corporate and they do not follow them. Trust me, please. Stay somewhere else. There are lots of other Marriott options in the area. Even after calling the Marriott about the treatment, they didnt change their horrific attitude. Check the other reviews, they are all the same.

If possible stay somewhere else. I normally stay at IHG hotels but had some points so decided to stay here. Wrong move. There are a couple things wrong with this place but I'll start with the mildew smell. Our first room was so bad we had to relocate. However, the second room wasn't much better. Next i'll move on to the filth. The rooms are gross. torn shower curtains, stains on walls, rust on window curtains etc. The emenedies were awful lack of towels, no shampoo or conditioner in shower, the tv in our room did not work, the internet only worked early in the morning, the coffee is watered down! The worst part is, there is a train that blows through here 3-4 times throughout the night blowing its horn. Yup, just like my cousin Vinny. The staff is very nice and seems to know that there are issues here but their hands are tied. The bed was comfortable but I find it hard to believe that the beds are clean seeing the state of the rest of the room. I plan on getting a refund for my stay. There are are a handful of hotels on this same block, I suggest staying somewhere else.

Front desk people were very friendly. My issue is with quality. Here are the reasons why I rated this location a two: Air-conditioning is not at appropriate comfort level within the halls. Very hot and humid. Whole toilet moves when I sit on it…I’m a petite person. Not properly sealed. Found a pair of boys underwear on the floor. We do not have a small child in our room. Obviously, the room wasn’t thoroughly cleaned. Molded and broken sealing all around the bathtub. Mirror had rust and lamp in bedroom was rusty. Air conditioner squeaked constantly while going. Sadly, this location does not reflect the quality of what I feel Marriott is attempting to provide. It seems the place is falling into disrepair and needs attention.

only had one employee on site; she has only been there for 3-4 months. Checked in, took kids swimming- after we swam asked for more towels, told no, only 3 towels per room and then informed by woman who said she was ‘front end mgr’ would NOT give her name, that pool was swim at your own risk because the pool hadn’t been inspected for chemicals —WHAT? No, not told this when checking in, others were swimming and had no idea - no signage stating the pool was chemically imbalanced nor was pool gate locked . Who would ever allow children in a pool with chemicals not inspected and imbalanced knowingly? DO NOT STAY HERE!

This is literally one of the worst hotels I’ve ever stayed at. It smells musty, the customer service was non-existent. We arrived at 1am with 5 people and two rooms and there were no luggage carts. One room had a broken air conditioner that was making a loud clicking sound. Our friends room barely had any AC. We switched rooms and it smelled like febreze. The room was disgusting smelling of mildew. Had rust on the lamps, there were cobwebs on the ceiling, dirty spots randomly on the walls, a lampshade was cracked, the curtains were partially unhooked and just hanging out of the track, the bathroom had scum on both sides of the door and the shower had scum on it. It was so gross I didn’t even want to use the bathroom. I can’t believe Marriott would put their name on this property. I will never stay at another Fairfield Inn and I am not trusting much in Marriott with properties like this allowed on their chain. The breakfast was ridiculous as they allowed you to take one hot item, they were out of juice and they were incredibly rude. The housekeepers literally walked into the room while someone was changing. They knocked on the door literally five times from 8am-11am and there were no Do Not Disturb signs available. Awful hotel. Don’t stay here.

I'll start off by saying that the staff is nice but the hotel is far from being a Marriott. We checked in late and when we got into our room there was poop inside the toilet. We informed the receptionist that chicken and they moved us to a different room and in that room The shower was dirty. At this point you are very tired after a long Day of driving from Florida. That we had to put up with it. Then the next morning at breakfast the eggs were cold and had green stuff on them. But they said that it's because it was overcooked which didn't make any sense to me. We asked to speak to the manager but the manager was not there. So they told us that we could call on Monday and express our concerns. I ended up calling and speaking to the manager but we did not receive any kind of discount or nothing at all. I am very surprised coming supposedly from a Marriott. We will never be staying at this place again. It was very disappointing

Air conditioning in first room didn’t work. We were given another room. The room was unmade from previous guest. We were given a third room. This room was unmade from previous guests. The 4th room had a stained sofa and the shower door leaked so bad the water ran into the rooms outer area. The breakfast was lacking butter or cream cheese for the bagels and toast. No juice the machine was broken and what bottles of juice and yogurt was there once they were gone that was it, this was May 8:30 am. We were told when there wasn’t enough customers the manager told them not to put out hot breakfast or turn on the waffle machine,so we didn’t have waffles either. All we got from the front desk was excuses, no apologies.

The first room we were given had been slept in, the toilet had been used, the curtains were closed, and the TV was on. The second room we checked into was on the 2nd floor and non-handicapped (meaning my handicapped mother cannot use the bathroom unassisted). We requested a handicap room and would have stayed somewhere else had we known there wasn’t one available here.

Terrible service!!! We stayed at this hotel from March 4th to 5th. And we were charged for our stay twice: first when booking, then when checking into the hotel. Of course, none of the employees noticed the “mistake.” My husband happened to see this while looking at his bank statement. We talked with the manager, the manager promised to return the money within 5 days, 9 days have already passed, the money has not been returned. This appears to be a scam. I don’t recommend this hotel to anyone, the staff is terrible, they don’t care about you!