Le Vancouver

Hôtel sympathique, bien situé. Par contre, chambre sombre. Le plus, ménage effectué tous les matins.

Like Lorna H below, the hotel telephoned to cancel our booking just days before we were due to fly to France, the booking having been made 4 months previously. They gave the excuse that they had a 'roof leak' which is admittedly different excuse to the 'fire' they mentioned to Lorna. Having said that, they seem to suffer an awful lot of accidents at Hotel le Vancouver. I wonder whether they overbook and then cancel reservations with a lame excuse? We await a refund as we had paid for the room in advance. Having read other recent reviews however, it seems like this might be a blessing in disguise. Be aware that this is not a full-service hotel and is often left unattended. I don't know about you but given the number of apparent serious mishaps they have at this hotel, that would make me rather nervous.

This is the 2nd time we have stayed here and there have been some changes, not for the better. The room is a good size and comfortable, however it is hit and miss it you get it cleaned, I am not too full fussed but not to even have the bin emptied and the shower gel topped up is pretty poor. There was no heating on in the room or the majority of the hotel, we were told it was broken and given a portable heater. We found the same in the rooms 3 years ago and were also given a portable heater. Certain areas in the room were very tired (bathroom especially) and need some general maintenance. The food is another change, I can only describe now as school dinners, pretty bland and lacking vegetables, one night the started was not cooked, which was obvious and should have never left the kitchen. There is no alternative for the starter unless you pay extra, we found this pretty strange for half board. We had a menu that had the incorrect prices, we asked about this and was told it was an old menu, the same menu was given to us again 2 nights later. The staff are overworked in the restaurant as there just aren’t enough of them, and it wasn’t that busy. The restaurant was so cold that people were eating in coats, even the staff wear body warmers and hats, the heating was put on for the last couple of nights. The ski lockers need an overhaul. They are wet/damp inside and in very poor condition, there was no way that we wanted to leave our boots in there, only 1 small bench to put your boot on, this has not changed since our last stay 3 years ago. The biggest disappointment was the spa as we choose a hotel to use a pool after a days skiing. The pool is dirty, the water cloudy, it is not heated, all week it was freezing cold. The hot tub is also cold with the bubbles giving out cold water and the jets don’t work. The steam room was not working and after the 2nd day into our holiday the sauna stopped working. The showers in the changing rooms are a disgrace, 2 out of the 3 shower drinks were blocked, there are broken floor tiles all over the changing area and it is generally dirty. I felt very sorry for the staff who seem to be having to give excuse all the time, they appeared to be worked very hard. The hotel needs to spend some money to update and overhaul certain areas, the spa especially to make hygienic. Unless there are some good updates we will not be staying here again and would not recommend it to anyone. My only recommendation would be to avoid, it could be a great hotel as the location is very good with ski in and out from the back of the hotel.