Chalet Park by Maier in Mäder - kontaktloser Check-in

The black box is a nice concept but lacking on delivery. The kitchen doesn’t have basic components - not just salt & pepper, but a dish towel, paper towels, and other essentials. The black box sleeps a lot of people and is a good place if you just want to sleep, but it’s not walkable to any restaurants or shops - you have to drive. There was also a black sweatshirt left on the couch - which makes you wonder about attention to cleanliness. If someone is missing their sweatshirt it is hanging in the broom closet. Overall nice place with lots of beds, but nothing else around except houses.

Place was beautifully designed but poorly managed. The on site check-in system was broken, the place was dirty (standing water in the bottom of the dishwasher, broken fan, broken kitchen tools, no paper towels or soap in the kitchen, hair from previous guests etc). The place could be really nice if it was properly maintained and cared for. It is a beautiful design and aesthetic.

The property was fine, check in was done online the day before but getting the key card was confusing.

It was nice and cosy, my little one loved it and didn't want to leave.

The self check-in facility wasn't working and it took 30 minutes and phone conversations with 3 people before a very helpful lady was able to assist. Another guest spoke to us during that time to say he'd had trouble checking in 3 days earlier and had not had any wifi access at all for his stay. When we got into our room it was comfortable but finding long hairs hanging over the kitchen bench from the mezzanine floor above, 3 open sachets of coffee and sugar open in the bowl of sachets provided as well as flat batteries in the tv remote let it down. We then spent another 15 minutes figuring out how to use the oven as there were no instructions in English. We finally figured out how to change the language on the oven itself. Despite lots of crockery and cutlery in the kitchen there were no baking trays on which to place food in the oven. We then realised we also had no wifi so again had to call for assistance. Two people couldn't help but when a lady from front desk called about the issues we'd had checking in we spoke to her about the lack of wifi. She said she'd call her manager about the issue and we didn't hear anything further. We didn't get wifi either. A good concept for accommodation but a few things need finessing. We had a disappointing experience and unfortunately wouldn't stay again.

It’s dirty, the wall side between bed full of nobody’s nail. It’s quite disgusting….