Círculo Gran Vía, Autograph Collection

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Círculo Gran Vía, Autograph Collection
Círculo Gran Vía Hotel
Gran Vía, 24, Madrid, Community Of Madrid, 28013, Spain
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Rum (30)

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10/10
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Restauranger

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Gästrecensioner

9.0/10
Utmärkt
76 recension
Verifierade recensioner
Läge och interiör9.2
Bekvämligheter8.8
Service8.8
Renlighet9.2
Gästanvändare
Rum Deluxe King
Bodde på juni 2023
Affärsresenärer
2 recension
10/10
Enastående
Publicerades 17 juli 2023
Location was phenomenal. Staff was great. Hotel itself was very nice. Only downside was no noise at all in room. As no noise from a/c. With it being so quiet you could hear the street noise all night long. Like people partying and sirens off and on. It’s on a busy street so needs some kind of little noise machine to blend out the outside traffic and noise.
Översätt
Thomas A
Bodde på feb. 2024
Par
10/10
Enastående
Publicerades 27 mars 2024
Very good boutique hotel in the Autograph Selection group of Marriott. Excellent and attentive staff that will handle your needs in a proactive manner. Just top flight people. Breakfast was excellent and food prep and presentation top notch. Super location too.
Översätt
Svar från boendet: Dear Thomas A, We are very proud to be part of the history of Madrid in an avenue such as Gran Vía, with one of the best locations to visit the city. On behalf of the entire hotel team and the Front Desk staff specially, we want to thank you for sharing your most memorable experiences with us during your recent stay at Círculo Gran Vía, Autograph Collection.
Gästanvändare
Bodde på jan. 2023
Par
8.0/10
Mycket bra
Publicerades 27 feb. 2023
Perfectly nice hotel in the heart of Madrid with walking access to Plaza del Rey, Plaza Mayor, and Museo Nacional del Prado. Service was decent with friendly staff. Breakfast was ordinary though - super basic breakfast options with few varieties, not to mention inattentive staff. Details below: Location: very convenient as it is located in the heart of Madrid on Calle Gran Via. It is surrounded by malls, restaurants, bars, and whatever else you need. The downside is that it is bloody loud regardless of the timing of the night as people are always out and about after drinking. As we all know, Spanish eat and drink very late! Service: generally the staff is quite friendly but hotel is sparsely staffed. At one time, you will have one person who’s able to assist with check in and check out, thus holding up the process. Also, one incident that wasn’t ideal was they didn’t upgrade me originally despite the suite’s availability (as I hold an elite platinum for Bonvoy). After I saw the room, I had to seek explanation and then got upgraded after which. Room: the room was nice, clean, classy, and Suave. The bathroom is of decent size with any amenities you’d need there. Food: the dining room was exquisite. We had the breakfast and the best word to describe it was ‘basic’. They had two sets of continental breakfast and breakfast with eggs option. Not much more to shout about. The waitresses weren’t the best though. They didn’t speak much English, hence didn’t explain the menu at all and if it was buffet style or not. Moreover, they kept talking to each other during the meal instead of watching the clients. Happened every day we were there. Overall: good hotel in the centre of Madrid. Would I go back? Undecided. While it has pros, it also has a number of cons and service could really be improved.
Översätt
Svar från boendet: Dear SorapongS4, Thank you for taking the time to share your experience with us. Our hope is that all our guests enjoy great service experience before, during and even after the stay, and we are very sorry to know that we did not fulfil that expectation during your visit. As we share the building and common areas with the Casino, we will keep working together to improve the Restaurant's both service and quality. Please accept our apologies as we know we have not met your expectations this time. We hope you will consider Círculo Gran Vía, Autograph Collection - on your next visit to Madrid so that we can deliver on the guest experience you deserve!
Gästanvändare
Bodde på juni 2022
Affärsresenärer
10/10
Enastående
Publicerades 17 juli 2022
This is a Beautiful, stylish and clean hotel in the heart of Madrid! The staff was excellent. They were friendly and helpful. I’d definitely stay here again. The rooms were spacious. The bathroom was large and spa like. It was fun to be next to the casino as well. I honestly can’t say enough about how great everyone was from the bellmen who’d bring ice, coffee pods, and water on request to the wonderful housekeeping staff.
Översätt
Svar från boendet: Dear Colleen00, We are very proud to be part of the history of Madrid in an avenue such as Gran Vía, with one of the best locations to visit the city. On behalf of the entire hotel team and the Front Desk staff specially, we want to thank you for sharing your most memorable experiences with us during your recent stay at Círculo Gran Vía, Autograph Collection. It is always encouraging to hear positive feedback, so that we can continue to improve every day and do what we are most passionate about!