För att säkerställa att de betyg som visas är äkta räknar vi inte bara ut ett genomsnitt. Vi tar även recensionens trovärdighet och gästens vistelsedatum i beaktande för att fastställa det slutgiltiga betyget.
Verifierade recensioner
Läge och interiör4.2
Bekvämligheter4.1
Service4.1
Renlighet4.2
Filtrera efter:
Sortera efter:
Alla recensioner(71)
Positiva recensioner(40)
Recensioner med foton/video(3)
Negativa recensioner(3)
Olga
Bodde på feb. 2024
Par
5 recension
4.5/5
Utmärkt
Publicerades 26 mars 2024
Clean and cozy hotel. Front desk staff are friendly and greet guest, but other staff like domestics don’t. They allowed us 1hour early check-in which is really appreciated coming from a stressful flight. Location is great as it is 2-3mins walk to Sol (city centre) lots of restaurants and shops around. Breakfast buffet selections are little bit lacklustre. We enjoyed the jamon (spanish ham) but apart from that wasn’t special. Could have put the juice/coffee machine out for buffet instead of ordering every-time from the staff.
We asked the staff if it was possible to extend our stay and get a discount but unfortunately, the price went up than to go down.
We would like to use this hotel again in the future if the price is not as expensive as they offered us for our extended stay.
Översätt
Ricardo Cardozo
Bodde på nov. 2022
Ensamresenärer
86 recension
5.0/5
Enastående
Publicerades 16 dec. 2022
Very nice staff, great location. The room was very clean and comfortable.
The hotel is really close to everything. However, it is way overpriced for the quality of stay. Information provided about parking was incorrect. Parking is very expensive, not €16-€23, it is actually €30 with a 20% discount. Kitchen would not start on time with all foods, would run out of foods before service is over, half the time only one coffee maker was operational, staff was not very responsive.
Översätt
DT C
Bodde på nov. 2024
Familj
3.0/5
Publicerades 11 dec. 2024
The location was perfectly placed in the midst of the historic district. Staff and amenities were fine. The primary reason we could not give it 5 stars is due to the need for us to leave the windows open since we prefer to sleep in a cool room. Since it was early fall, the air conditioning is turned off. However leaving the windows open meant we had street noise all night long. Yes, we know its Madrid and the culture is to stay out late and enjoy yourselves. However, we old folks can't keep up with that schedule and were entertained to loud conversations, motorcycles, and dumping boxes full of glass bottles into the recycling bins 24/7. We loved Madrid, but will stay outside of the city center next trip!
Översätt
Svar från boendet: Dear 258dtc, We appreciate your choice and your praise for our central location. We regret that we did not meet your expectations and that this affected your rest. We are sorry for your discomfort. It is important to note that our heating/cooling system is set globally for the entire hotel according to the season, and cannot be adjusted individually to air conditioning per room. We appreciate your understanding of this technical feature. It would be a pleasure to welcome you back and we hope that our central location and the other details you have appreciated so well will be an incentive to come back. Our best regards.
Gästanvändare
Bodde på okt. 2024
Annat
5.0/5
Enastående
Publicerades 29 nov. 2024
The best thing about this hotel is the location. It's tucked away down a side street close to Santo Domingo, but is pretty much at the centre of everything. The Plaza Mayor and Sol are 5 minutes walk, and Gran Via is even closer. Retiro and Prado about 20 mins away. The rooms were very cosy, clean and comfortable. The reception and breakfast room were also very well appointed and modern. The staff were uber-helpful. I would defintely return.
Översätt
Megustariaviajarmas
Bodde på okt. 2024
Familj
5.0/5
Enastående
Publicerades 11 nov. 2024
Excellent location, the hotel is within walking distance of the Plaza Mayor. Very helpful, bilingual staff ( at least Spanish and English). The room was clean and maid service efficient. The buffet style breakfast offered an abundance of tasty choices.
Översätt
Svar från boendet: Dear Megustariaviajarmas, Thank you very much for your kind review. We are pleased to know that your experience at our hotel has been memorable and we appreciate your comments about our staff. We would like you to visit us again to meet all your expectations. We look forward to welcoming you back to enjoy our services. Our best regards.
0DaveR
Bodde på okt. 2024
Familj
4.0/5
Mycket bra
Publicerades 4 nov. 2024
Excellent hotel in an excellent location, close to all the city has to offer. Staff very friendly and helpful. Rooms clean and reasonably sized not cramped at all. Good selection at breakfast. All in all would stay here again a very enjoyable stay in a good hotel and city.
Översätt
Svar från boendet: Dear 0DaveR, That you have the best possible experience in our hotel is the most important thing. We appreciate your comment about our staff and your excellent score about our other services. We hope it meets your expectations again. Our best regards.
Gästanvändare
Bodde på sep. 2024
Annat
1.0/5
Publicerades 30 okt. 2024
Place is a dump. Ripped off for $2K.. Stayed one night out of 5.. No water / No aircon /No TV reception A view of a full Skip bin out of window. Room only big enough for one person We chacked out after one night of a 5 night booking Even the Staff thought it was a rip off fo $400 AUD a night ********** to blame as well.. Soho Boutique and ********** blame each other for no refund. They would have rebooked and doubled their money. Thieves should be sued,,
Översätt
Jane S
Bodde på juni 2024
Par
5.0/5
Enastående
Publicerades 6 juli 2024
Really great location. Lovely hotel. Our room was lovely, great aircon and an excellent shower room. Lovely lalique toiletries. Super breakfast. Best of all were the staff. Super helpful and very friendly. We thoroughly enjoyed our stay.
Översätt
Svar från boendet: Dear S6937BAjanes, Thank you very much for your review. We are pleased to know that your experience at our hotel has been memorable and we appreciate your comments about our staff. We would like you to visit us again to meet all your expectations. We look forward to welcoming you back to enjoy our services. Best regards.
vaughnstandley
Bodde på maj 2024
Ensamresenärer
1.0/5
Publicerades 29 juni 2024
I had never stayed at this hotel before. I arrived at the check in desk at 8:30 pm on June 29 2024. I was given my key at 9:20 pm. In all my 61 years traveling the world, I've never had to wait so long to be checked into a hotel. The receptionist was helping a family who apparently did not have a reservation, who behaved as if very entitled, and who had many particular room requirements. The single receptionist could have and should have paused 5 minutes to check me in. Thankfully, no others were waiting.
Översätt
Svar från boendet: Dear Vaughnstandley, Thank you very much for choosing us. We appreciate every point of view as much as the satisfaction of our customers. We are sorry that on this occasion you did not enjoy a good experience and that you felt disappointed. Our main premise is to meet all the expectations of our customers during their stay. We apologize for this inconveniece during your check-in and we will take this comment into account to improve. We will be happy to wecome you again and offer you a good customer servive in a new opportunity. Our best regards.
Samthetax
Bodde på maj 2024
Res med vänner
5.0/5
Enastående
Publicerades 20 juni 2024
Excellent hotel, friendly and helpful staff, rooms clean and well appointed, good central location within easy walking distance of the major sites and plenty of taxis to take you to sites that were a little more distant. Good breakfast in the hotel, and excellent restaurants within 2 minutes' walk for a variety of types of meal later in the day.
Översätt
Svar från boendet: Dear Samthetax, Thank you very much for choosing us and for your fantastic assessment of our staff. We are delighted that your stay has been so positive and that our location has been so important to have a pleasant experience in our city. We look forward to welcoming you once again and making your next visit a memorable one. Our best regards.
lisatH7834EC
Bodde på maj 2024
Ensamresenärer
4.0/5
Mycket bra
Publicerades 17 juni 2024
Good hotel basic room no mini fridge. Great location to shopping & the plazas Quiet & comfortable bed with a tiny balcony. Coffee machine & big flat tv screen. Cafe Varela just around the corner & you are 5 minutes walk from Plaza Major & Plaza Sol.
Översätt
Svar från boendet: Dear lisatH7834EC, Thank you very much for your evaluation of our hotel. We are glad to know that you had a good experience with us. It will be a pleasure to receive you again and meet your expectations once again. Our best regards.
GWLWALES
Bodde på maj 2024
Par
5.0/5
Enastående
Publicerades 11 juni 2024
Friendly, helpful staff throughout the hotel. Comfortable, well appointed room with all the amenities you need. ( Including a coffee pod machine! Being British a kettle for making tea would be better) . Breakfast was good with a good selection of items including bacon and scrambled eggs. The hotel is ideal For a short break to visit the tourist sites of Madrid. Most can be walked to but Metro station is nearby for the further ones if required. Several cafes and restaurants for all tastes and budgets are within 100m but the hotel itself is tucked away from any noise and disturbance.
Översätt
Svar från boendet: Dear GWLWALES, We appreciate your choice and assessment of our charming hotel. We are glad that you enjoyed our facilities and services. We are waiting for you to welcome you again. Our best regards.
laurie s
Bodde på apr. 2024
Familj
5.0/5
Enastående
Publicerades 4 maj 2024
This was a beautiful, stylish hotel in a fantastic location right on Las Ramblas. we could walk or take public transportation, (which was a half a block away), to everything we wanted to do in Madrid, It had a balcony which I loved. it was very clean and the staff was very friendly and efficient. The included breakfast was substantial and excellent . It was right next-door to a coffee shop, which we frequented for midday snacks or sandwiches.
Översätt
Svar från boendet: Dear laurie s, Thank you very much for your review. We are glad to know that your stay at our hotel offered you the perfect location and the facilities you needed. We are waiting for you to enjoy our services again. Our best regards.