Victoria 4 Puerta del Sol

I recommend this hotel, good location and very easy to book your room, helpful staff

We took a ferry from Barcelona and arrived at the hotel around 7 am. The hotel was so friendly that we were allowed to buy an extra buffet breakfast for €14 (trip said its €12) and stay in the comfortable lounge for our room until check-in time. Lastly, we were given a room an hour earlier, but somehow, we saw that the cleaners were cleaning every room. Besides bedding, our room wasn't thoroughly cleaned and well prepared. The room is always dim. The window is enormous; no stop is provided to stop the window from being blown by the wind. The bedroom carpet is full of stains and smelly, even the one along the corridor. The cleanliness is poor. No pantry in the room. It took them 4-5 hours to bring the kettle and the tea bags. Toilet paper is not refilled every day, you need to get it on your own at the lobby reception. The quality of hotel buffet, breakfast the comfortness of the louge and the location is unbeatable. 2mins to the estacion and 6mins to the town center. We took an autobus to Soller for a day trip.

Very convenient central Madrid location. Old hotel, wooden floor in the hallways so quite noisy. Front Office staff were accommodating. The room is bare-bones. No slippers, bathrobe or washroom amenities. I asked for ear buds and dental kit. They don't have ear buds. Dental kit was simply left on the bed, the toothpaste was so old it had completely dried up. Television channels were a mess, no order between TV and radio channels. For a four star it is very utilitarian.