Aravaca Village Hotel

This block of accommodation claims to be a 4 star hotel. It is not. It is averaging 2 star at best. Without doubt, bargain basement on a budget. I arrived to check in, no one was at the desk. Patiently, I waited and was eventually noticed by the one and only member of staff at the checkin desk. The booking in process started. I had a double room booked….I was given a twin. When I questioned the twin room, I was told the Hotel was full, and as my booking was such a short notice booking, only a twin was available. Being on a business trip and on my own, I accepted the twin. When I got to the room and opened the door, I was nearly knocked out by the heat blast that escaped from the room. Being from England, currently experiencing single figure temperatures, some of them on the minus scale, I assumed that the locals were inviting me with a warm welcome. Thinking nothing of it, I entered the room, unpacked my very basic travel bag, cranked down the Air Conditioning to a very British 15 degrees, and headed out to the office I was visiting. On returning from the office and opening the Hotel room door, It was nothing more than an Inferno. I reported the air conditioning failure to the reception desk and……………………….. I dealt with an uncaring, cold, soulless, aloof, detached, disinterested and most inhuman

Very bad experience , staff do ot even reply the phone! We had to call several times before they reply. I think this is a very bad service for a 4 stars hotel. First of all must reply to guests and be kind. Reception is very unkind. I can show also their reply on my whatsapp. We had un urgency and they did not consider us!

Due to circumstances I had to cancel my booking two weeks in advance. Aravaca Village processed my cancellation but informed me that I will receive no refund. I paid for a room and breakfast for 5 days. An open booking to be filled in at a later time (with additional payment) is non negotialble. Please be very carefull if you want to book this hotel

Comodo da raggiungere dall'aeroporto e mezzi disponibili per raggiungere il centro città. Struttura nuova ed ampia con molti spazi comuni. Camera ampia e pulitissima, colazione molto buona peccato le macchinette automatiche per bevande calde.

Un poco anticuado para el nivel que dicen tener y sus tarifas. Los ascensores eran antiguos; el suelo de estos con una moqueta vieja y sucia. Los baños de un hotel de dos estrellas, las paredes rayadas...

Falta de humanidad por parte de su equipo. En verano reservé dos noches de hotel para este fin de semana que tenía una boda, y hace dos viernes,día 9, mi padre entró en la UCI muy grave y a día de hoy sigue allí, por lo tanto decidí un acudir al evento. Llamé al hotel el día 12 explicándole la situación para ver si podían hacer la devolución del dinero o que me lo canjearan por un bono y la respuesta del recepcionista, lo siento mucho usted la tarifa que tiene no se puede hacer nada, un saludo y que le sea leve. Esa es la humanidad de este hotel y del siglo XXI.