Hard Rock Hotel Madrid

Hard Rock Hotel Madrid recensioner

Hard Rock Hotel Madrid

Rda. de Atocha, 17, Madrid, Community Of Madrid, 28012, SpainVisa hotellinformation
Hard Rock Hotel Madrid
Hard Rock Hotel MadridHard Rock Hotel MadridHard Rock Hotel Madrid
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1 natt

Gästrecensioner

8.9/10
Mycket bra
80 recension
Verifierade recensioner
Läge och interiör8.8
Bekvämligheter8.7
Service8.9
Renlighet9.3
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Alla recensioner(80)
Positiva recensioner(76)
Recensioner med foton/video(23)
Utmärkt vistelse!(27)
Vänlig personal(19)
Utmärkta rum(18)
Praktiskt läge(12)
Utmärkta bekvämligheter(11)
Utsökt frukost(9)
Lätt att ta sig runt(9)
Nära till tågstation(5)
Negativa recensioner(4)
J & A
Klassiskt kingsize-rum
Bodde på mars 2025
Par
8 recension
9.5/10
Otroligt
Publicerades 22 apr. 2025
Good location from Madrid Pta Atocha station, excellent for train transfers, both metro and high speed rail. Easy to find cabs, uber, or walk ~20mins to most tourist attractions. Has lots of restaurants nearby. The hotel also has a restaurant and room service for dining in. Super clean, and the room is spacious and comfortable.
Översätt
J@traveler
Klassiskt kingsize-rum
Bodde på mars 2025
Ensamresenärer
5 recension
9.5/10
Otroligt
Publicerades 17 apr. 2025
Beyond my expectation in Madrid hotel, its first time for me to stay in Hard rock hotel and I felt so comfortable to stay here 3 night. its make my day. Unique design and functional hotel. I love bathroom is so big and powerful rain shower. Bed is so comfortable , Amenity like shower and body lotion are good smell and soft. Overall comparison as price I am happy to stay here.
Översätt
Gästanvändare
Klassiskt kingsize-rum
Bodde på feb. 2025
Par
1 recension
10.0/10
Enastående
Publicerades 31 mars 2025
Amazing hotel with amazing staff, recommend taking breakfast, it was very good. Rooms are spacious, clean and well maintained.
Översätt
Gästanvändare
Klassiskt kingsize-rum
Bodde på feb. 2025
Par
1 recension
10.0/10
Enastående
Publicerades 14 mars 2025
We decided to stay in the Hard Rock Madrid for our short stay because we knew there would be high standards of accomodation and service.  Everything was perfect in respect of the facilities, including the room but the best thing about our stay was the service provided by the staff. They were all fantastic! The gym is great, outdoor space is well designed and the breakfast was excellent!
Översätt
Yen Yen
Klassiskt kingsize-rum
Bodde på jan. 2025
Familj
6 recension
8.5/10
Mycket bra
Publicerades 17 feb. 2025
Near atocha train station if you travel by train it is very good location. But if walk to city central it is about 25 minutes. It is not too far and not too near. For people who don’t want to walk too much may be need to think twice. Overall the room is clean, comfort and luxury.
Översätt
Ivy
Klassiskt tvåbäddsrum
Bodde på jan. 2025
Res med vänner
4 recension
7.5/10
Publicerades 4 feb. 2025
The room is too small, good for one person only. The 2 single beds are put together and more like a King size bed than 2 separate beds.
Översätt
Svar från boendet: Dear Rock Star,Thank you for sharing your feedback with us. We hope you had a great time exploring Madrid and that you enjoyed your visit to the city.We’re sorry to hear that the room size did not fully meet your expectations. Our rooms are designed for comfort, and while the twin beds are placed together, they can be separated upon request.We truly appreciate your comments and will take them into account. We’d love to welcome you back for an even better experience in the future.Kind regards,Star Service
Yen Ni
Klassiskt tvåbäddsrum
Bodde på nov. 2024
Res med vänner
4 recension
9.5/10
Otroligt
Publicerades 22 dec. 2024
I had a fantastic time at Hard Rock Hotel Madrid! The room was spacious, stylish, and super comfortable, with a great shower and a music-themed design. The food was delicious, especially the breakfast buffet. The hotel’s location is perfect. It is close to popular attractions and the metro station nearby makes getting around easy. The staff were friendly and helpful, and the whole experience was fun and relaxing. I’d definitely stay here again!
Översätt
Svar från boendet: Dear Rock Star, Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you could enjoy yor time in the city. We are pleased to know that you had a pleasant stay with us. Wea re happy to know that the design of the room and its comfort as well as our gastronomic offer, the attention from the staff and our strategic location met your expectations. The whole team works hard to bring memorable experiencesto our guest so we are happy to know that we were able to achieved it.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service
Lok Chee Linda
Klassiskt tvåbäddsrum
Bodde på jan. 2025
Par
7 recension
9.0/10
Utmärkt
Publicerades 5 feb. 2025
Convenient lication. Helpful staff. Comfortable stay. Decent restaurant.
Översätt
Svar från boendet: Dear Rock Star,Thank you for sharing your experience with us! We’re happy to hear that you enjoyed our convenient location, the service from our team, and a comfortable stay.It’s also great to know that you had a good experience at our restaurant Sessions. We appreciate your feedback and look forward to welcoming you back to Hard Rock Hotel Madrid.Kind regards,Star Service
SC from HK
Tvåbäddsrum Superior med stadsutsikt
Bodde på mars 2024
Par
5 recension
7.0/10
Publicerades 9 maj 2024
Good in location, near Atocha station. Good hotel facilities. Good star services. Good breakfast. BUT be careful to select the room, my room get a big column inside living room and bath room, very bad experience. I book the Superior twin room, but not superior, only at 1/F. No place to put our luggage, no table to put our accessories. May be you have to pay more to book large room will be better. And bad entrance design, you need to to go inside through a staircase, will be a problem if you have heavy luggage.
Översätt
Svar från boendet: Dear SC from HK, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable experience.We work with passion and enthusiasm to create unforgettable experiences and we are happy to know that our strategic location and our breakfast were to your liking.On the other hand, we are sorry to hear that the room did not meet your expectations. For future stays, we also have a small lift that you can use to bring your luggage up to the reception. We hope to have you back soon!Yours sincerely,Star Service
wai ching
Tvåbäddsrum Superior med stadsutsikt
Bodde på sep. 2024
Familj
1 recension
8.0/10
Mycket bra
Publicerades 30 okt. 2024
Overall it was a good stay but, check-in time is 3pm (we requested early check-in and we were lucky to do so at around 2pm) while check out time is 12pm. We requested a late check out as we were travelling back from Segovia but had to pay and only granted until 2pm (we were back from Segovia at around 2.30-2.45). I think it is fair to be able to check out at 3pm when the check in time is 3pm but call me demanding 😥
Översätt
Svar från boendet: Dear Rock Star,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you could enjoy your time in the city.We hope that the facilities as well as the services were of your liking. We are pleased to know that you had a goo experience at the time of the check-in. On the other hand, we are sorry to know that our check-out policy didn´t met your expectations.It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service
we****a74619
Klassiskt kingsize-rum
Bodde på aug. 2024
Affärsresenärer
58 recension
8.0/10
Mycket bra
Publicerades 28 sep. 2024
good location next to the train station with easy taxi access to the airport.
Översätt
Svar från boendet: Dear Rock Star,Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid.You don't know how happy we are to read that everything was up to your expectations and that you had a memorable experience. We like to take care of every detail to ensure that we are providing the highest quality service to all our guests, so we are very proud of your review.We would love to see you again very soon!Yours sincerely,Star Service
Sean Anthony
Klassiskt kingsize-rum
Bodde på juni 2024
Par
30 recension
10.0/10
Enastående
Publicerades 5 juli 2024
A lovely hotel. Excellent rooms and breakfast very tasty and good calue. The room had good AC controlled by the reception desk. Only issue is looks overlook lobby and not an exterior window.
Översätt
Svar från boendet: Dear Sean Anthony,First of all, we would like to thank you for taking the time to rate your stay at Hard Rock Hotel Madrid.We are delighted to know that you enjoyed your stay with us and that our varied breakfast and the air conditioning in the rooms met your expectations. Your satisfaction is our greatest reward and motivates us to continue providing exceptional service to all our guests.For future stays, you can book an exterior room if you wish. Please do not hesitate to inquire at the reception.We look forward to seeing you again very soon.Kind regards, Star Service
Joachim Ohnona
Klassiskt kingsize-rum
Bodde på maj 2024
Par
52 recension
10.0/10
Enastående
Publicerades 22 juli 2024
Wonderful experience - the bed was incredibly comfortable. We’re about to order the exact same mattress.
Översätt
Svar från boendet: Dear Joachim,Thank you for evaluating your stay at Hard Rock Hotel Madrid. Your feedback is very valuable for us to improve day by day.We are delighted to read that our bedding exceeded your expectations and that you wish to have a mattress like ours.It has been a pleasure having you. We would love to see you again very soon!Sincerely,Star Service
Anonym användare
Rum King Superior med utsikt över staden
Bodde på apr. 2024
Res med vänner
1 recension
5.0/10
Publicerades 26 juni 2024
Everything is good until I found out that there’s unknown charges by hardrock in my credit card bill. Have reached out to out to ask for explanation but hardrock seems like ignoring me and no reply so far
Översätt
Svar från boendet: Dear Guest,Thank you very much for taking the time to share your impressions of your stay at Hard Rock Hotel Madrid. We carefully review each review to continue improving every day and maintain our motivation at its highest.We regret that you have that impression; we are meticulous with billing and would appreciate it if you could contact us via email so that we can review it.Lastly, we hope to have a second chance to make your stay a memorable experience.Best regards,Star Service
Frank Travaini
Rum King Superior med utsikt över staden
Bodde på feb. 2024
Par
42 recension
10.0/10
Enastående
Publicerades 20 mars 2024
Great stay and location ⭐⭐⭐⭐⭐
Översätt
Svar från boendet: Dear Frank,First and foremost, we would like to thank you for taking the time to evaluate your stay at Hard Rock Hotel Madrid.We are delighted to hear that you enjoyed your stay with us and that our team met your expectations. Similarly, we are pleased to know that you found our location favorable, being close to Atocha station and the city's main museums.We look forward to welcoming you again very soon.Thank you very much.Kind regards,Star Service