Hotel Urban, a Small Luxury Hotel of the World recensioner

Svar från boendet: Dear Guest,Thank you for taking the time to share your review.We are pleased to know that you chose Hotel Urban for your stay.We understand that tranquility in your room is important, and we apologize if you experienced any disturbance from the sounds of doors in the morning. Our rooms are designed with soundproofing features to ensure a peaceful environment for our guests. Nonetheless, we acknowledge that sometimes noises can carry, and we regret any inconvenience this may have caused during your stay.We hope you were able to appreciate our central location, which is ideal for exploring the city's main attractions and cultural sites.We look forward to welcoming you back in the future.Kind regards,Andreu Canals, General Manager

Svar från boendet: Dear Guest,Thank you for such a great review.It fills us with joy to know that you had an exceptional stay at Urban.We are delighted that you felt incredibly welcomed and appreciated the friendliness, professionalism, and attentiveness of our staff. It is our aim to provide an environment that feels like a home away from home for our guests, and it's wonderful to hear that we have succeeded in making your visits to Madrid memorable.We look forward to welcoming you back in the future.Kind regards,Andreu Canals, General Manager

Svar från boendet: Dear Mohammed,We are grateful for your feedback.We are happy that you were pleased with our hotel overall.However, we understand that you found the accommodations to be smaller than expected. Our hotel features a variety of room types, designed with thoughtful layouts and different sizes available to suit our guests' preferences.We would love to welcome you back on a future occasion.Kind regards,Andreu Canals, General Manager

Svar från boendet: 尊敬的客人，感謝您與我們分享您的入住體驗。我們很高興您對酒店的地理位置感到滿意，我們的酒店位於馬德里市中心，毗鄰太陽門廣場和歷史悠久的奧斯特里亞斯區，交通便利，為您在探索城市時提供了極大的便利。然而，我們對於您在清潔服務方面的不愉快體驗感到非常抱歉。我們的工作人員應始終在進入客房前敲門，並確保在適當的時間提供服務。我們也確保客房內的迷你吧及時補充，讓您享受舒適的住宿體驗。關於您提到的浴室衞生問題，我們會加強對清潔標準的監督和執行，以確保每位賓客都能擁有一個乾淨、整潔的環境。對於您遇到的不便，我們深表歉意，並會認真跟進這些情況，以確保我們的服務水準。我們希望您能夠享受到酒店的其他設施和服務，如位於新穎先鋒建築中的藝術裝飾風格、設有户外游泳池和太陽浴場的屋頂露台，以及我們為賓客準備的免費軟飲迷你吧等。我們的目標是為每位賓客提供一個獨特的，充滿藝術和文化價值的住宿環境。我們期待着在未來有機會再次歡迎您的光臨。最親切的問候，Andreu Canals, General Manager

Svar från boendet: 尊敬的客户，感謝您與我們分享您的住宿體驗。我們很高興您對酒店的地理位置感到滿意，步行便可輕鬆抵達普拉多博物館和麗池公園。我們的位置確實為您提供了便捷的旅行體驗。您對我們的早餐留下了積極的評價，這讓我們非常欣慰。我們致力於為客人提供各種選擇，包括應季新鮮果汁、各式麪包和健康角落，確保每位賓客都有美好的開始。期待您的再次光臨。最好的祝福，Andreu Canals, General Manager

Svar från boendet: 尊敬的Huang先生,我們非常感謝您對Urban酒店的正面評價。我們很高興得知您對我們的清潔衞生、便利性以及安全措施感到滿意。Urban酒店始終致力於為賓客提供舒適、安全的住宿環境，您的認可對我們來説意義重大。能夠看到您對我們服務的肯定，我們全體員工都感到非常鼓舞。我們將繼續保持和提升我們的服務標準，確保每一位賓客的入住體驗都能達到最高的滿意度。期待未來有機會再次歡迎您的到來。謹致敬意,Andreu Canals, General Manager