Hotel Puerta America

Överlag anständigt hotell förutom att det inte var särskilt bekvämt på läget så det slutade med att ta massor av Ubers... var på nivå 10 som var väldigt mörka rum (föreställ dig alla gråa inklusive taken) vilket inte var de bästa men överlag bekväma rummen och sängen. Servicen var bra och maten var bra förutom mycket begränsad valmöjlighet...

The hotel is far away from the city center but public transportations are nearby so pretty convenient. I traveled solo and was put in a room with 2 twin beds pushed together so I’d asked to change me to a one queen but the front desk guy said they’re all booked, although it seemed pretty empty on a Monday. The room I stayed in didn’t have a bathtub but the design was really nice with a great view. The lights were very complicated to use because they had too many things going on so sometimes the lights in the room turn on out of no where in the middle of the night extra bright. The room had cool technologies though like automatic blinds that blackout the room, vanity lights, and rainfall showers. You pretty much don’t know what kind of designs the room you get will have so it might not be for everyone who must have certain things-might be better to go with a chain brand. The room had weird things like 3 landline phones-one by the bed, one on the tv wall, and one near the toilet in case you need to order room service while pooping I guess. The hotel amenities like the pool were closed and chairs were covered and certain areas seemed rundown for a 5-star hotel. Overall, ok experience.

Disappointing to say the least. Definitely not a 5 star hotel. The so-called "design" hotel is just a con to begin with. Very standard room, nothing remarkable. Room service was dismal. Awful. I was told I could scan a QR code to ser the menu. It didn't work. I tried calling reception. No reply. I went down to reception, after a while they took the order, a simple pizza. I waited an hour, it didn't come. I just went to sleep. I gave up as I was fed up. Then they knocked at the door. Almost 3am. Hey. Pizza is ready! 30 euros. Waste of 30 euros as of course I didn't eat it at that time. I was so fed up with the general service I didn't even complain at check-out, even though I shouldn't pay for that. I'll try over email. Standard facilities. Swimming pool wasn't open. "Observatory" (skydeck) wasn't open.