Hotel Puerta America

Fantastic artsy hotel, each floor had a different designer offering cool vibes. The staff was friendly and helpful and they had a great breakfast spread. Close to anything you want to see. Sixth floor felt like it was from a Kubrick film

The hotel was a bit of a disappointment. Starting with the good points the reception staff was very friendly and helpful. Als the design of the hotel looks really good and with beautiful views. Unfortunately there were also some issues like the tv remote not working (what was fixed directly by a friendly guy), water in the bathtub/shower not properly draining and a empty minibar which we filled ourselves but wasn’t cool at all. There also was no coffeemaker or ketel in the room. Also we were told the roofbar would be opened from our second day but when we went there we sat there and no one even greeted us. When a big group of people came in (after 15min of sitting there) there came someone who told them the bar was closed. After a while we went away and still weren’t spoken to.

The design of the hotel and rooms are incredible. Each floor has a unique design based on designers and architects. Location ideal for me and enjoyed the feel of the hotel. I only wished there were more amenities in my room like a kettle.

The hotel is far away from the city center but public transportations are nearby so pretty convenient. I traveled solo and was put in a room with 2 twin beds pushed together so I’d asked to change me to a one queen but the front desk guy said they’re all booked, although it seemed pretty empty on a Monday. The room I stayed in didn’t have a bathtub but the design was really nice with a great view. The lights were very complicated to use because they had too many things going on so sometimes the lights in the room turn on out of no where in the middle of the night extra bright. The room had cool technologies though like automatic blinds that blackout the room, vanity lights, and rainfall showers. You pretty much don’t know what kind of designs the room you get will have so it might not be for everyone who must have certain things-might be better to go with a chain brand. The room had weird things like 3 landline phones-one by the bed, one on the tv wall, and one near the toilet in case you need to order room service while pooping I guess. The hotel amenities like the pool were closed and chairs were covered and certain areas seemed rundown for a 5-star hotel. Overall, ok experience.

Great hotel, lovely rooms and location. The staff were great and the service was good with ordering drinks etc. unfortunately, the pool was closed during our stay which was not ideal considering Madrid is 35 degrees and it would be nice to sit in the pool and enjoy the sun.

Swimming pool is closed while is show as available during the reservation. Room services are very poor , no coffee machines ,  Far from the city