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Verifierade recensioner
Läge och interiör8.9
Bekvämligheter8.6
Service8.8
Renlighet8.9
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Alla recensioner(138)
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Utmärkt vistelse!(11)
Vänlig personal(10)
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Utsökt frukost(7)
Nära till tågstation(7)
Negativa recensioner(1)
Gästanvändare
Standardrum Rökfritt
Bodde på maj 2024
Par
3 recension
6.5/10
Publicerades 4 juni 2024
Good location but room very small and view was of building site when city view was booked
Översätt
Svar från boendet: Dear Guest UserThank you very much for leaving us a review.We are very sorry that you did not look the view thatwas offered to you. We do have city view however we cannot control what happens in the building next to us. I am really sorry this had an impact on your stay.We hopeto have the chance to welcome you back soonBest regardsRadisson RED Madrid
Anonym användare
Superior-rum
Bodde på aug. 2024
Familj
7 recension
9.5/10
Otroligt
Publicerades 14 sep. 2024
Location is excellent and fewer choices for breakfast. Room is not big.
Översätt
Svar från boendet: Dear Anonymous Thank you very much for your review.We look forward to welcome you back!Best regards
Gästanvändare
Standardrum Rökfritt
Bodde på juni 2024
Familj
12 recension
8.0/10
Mycket bra
Publicerades 30 juli 2024
Very good location for museums loving
Översätt
Svar från boendet: Dear guest,Thank you very much for taking the time to provide your valuable feedback and rating. It is very important for us that our guests feel welcomed and comfortable to enjoy their stay in Madrid. If you are planning your next trip to our exciting city, we would be delighted to be your host again. Kind regards, YuvinkaFront Desk
MikeWong
Superior Rum med Terrass Rökfritt
Bodde på sep. 2023
Affärsresenärer
102 recension
10.0/10
Enastående
Publicerades 16 nov. 2023
good location. close to Metro. quiet and good service
Översätt
Svar från boendet: Dear Mike, we are so happy that you enjoyed your stay at Radisson RED. We are very centric, we are glad you liked it. We are looking forward to welcoming you back soon. Best regards, Wojtek Pstrong, Guests Relations RED.
Hoon Hoon
Standardrum Rökfritt
Bodde på mars 2023
Par
30 recension
6.5/10
Publicerades 9 maj 2023
Air cond wasn’t working, mini bar also not working.
They removed the mini bar, but did not have a replacement unit on hand.
Music at the lift lobby was for the young and restless.
Breakfast was good, especially the chef who was
prepared to make eggs our way.
Room size ok, but not for people bigger than us. We are on the smallish side.
Housekeeping and decor were good
Location was good, convenient to many places on foot
Room was quiet.
Översätt
Svar från boendet: Dear Hoon, Thank you for taking the time to share your feedback regarding your recent stay at RR Madrid. We genuinely appreciate your insights and apologize for the aspects of your experience that did not meet your expectations.We sincerely apologize for the inconvenience caused by the malfunctioning air conditioning and mini bar. We regret that we did not have a replacement unit available for the mini bar. Ensuring the functionality of these amenities is essential for guest comfort, and we will address these issues promptly to prevent future occurrences.We apologize if the music at the lift lobby was not to your liking. We aim to create a pleasant atmosphere for all our guests and will consider your feedback when reviewing our music selection.We are delighted to hear that you enjoyed the breakfast, especially the service provided by our chef. We strive to accommodate our guests' preferences and are glad that your breakfast experience was positiveWe understand that the room size may not be ideal for everyone, and we appreciate your feedback. We will consider this when making future improvements to our room layouts.Thank you for your positive comments about our housekeeping and decor. We are pleased that you found these aspects of your stay satisfactory.We are glad that you found our location convenient and that it allowed you to explore many places on foot.We are pleased to hear that your room was quiet and provided a peaceful environment for your stay.Once again, we apologize for the inconveniences you experienced and appreciate your detailed feedback. It is through comments like yours that we can improve our services and ensure a better experience for our guests. We hope to have the opportunity to welcome you back to RR Madrid in the future and provide you with a stay that meets all your expectations.Sincerely, Wojtek Pstrong, Radisson RED guests relations
Kirill
Standardrum hög våning
Bodde på feb. 2025
Par
66 recension
3.0/10
Publicerades 17 mars 2025
Это полное фиаско. Ни за что здесь не останавливайтесь.
Отель, мягко говоря, странный. Черно-красный интерьер сведёт с ума любого на второй час пребывания.
Сотрудники на рецепшн сначала поселили нас в номер с двумя кроватями, хотя заказе был номер с одной кроватью на высоком этаже. Когда нас наконец переселили, это было представлено как великий апгрейд с барского плеча. Не тут-то было. Душ в номере устроен так, что вода из него льется просто на пол. Снова пришлось сменить номер. Снова было рассказано нам, что нам оказывают большую честь этим. Хорошо, на сей раз номер с ванной. Вода не льется на пол. Но в номере почему-то нет теперь тапочек и халатов. Вид из окна, мол, теперь у вас шикарный. Шикарный - это на стену соседнего дома. Ощущение, что издеваются. На завтраке есть нечего. Куча всякого хлеба, но из основных блюд - яйца и бекон. Холодильник в номере пищит невыносимо. Номер не уютный. Всё очень странно, очень странно. В соседнем здании ночной клуб, из которого грохочет музыка и орут посетители. Проходите мимо этого места . Стоимость такого отеля неадекватно заввшена. Плохо.
Översätt
6/10
Svar från boendet: Dear KirillFirst of all sorry for the late response , we have been trying to contact you in order to listen into your feedback . But we were not abble . However we are deeply sorry with for all the issues faced during your stay , we always learn from failure and are committed to continue working hard to improve our guest experiences , hopefuly the futire brings you back for a better experience . We remain at your disposal to further discuss on the event you plan to visit backSincerely Yours RED Curator Team
Svar från boendet: Dear ShenzhenxiaolaowuThanks for taking your time to share such great feedback and indeed you named it the location of the Hotel make it even more special and perfect for all travelers visiting Madrid for business or leisure it help to save time and money since you dont need cars to visit the points of interest of the city and perfect also to catch trains or flights happy to know also you iked the our super breakfast reagrading the noises from outside we are trying to do our best to make the authorities solve the problemWe look forward to welcome you backRED Curator Team
Svar från boendet: Dear GuestHappy to ,know that you have enjoyed the Radisson RED Madrid in all aspects from the location, the surroundings and ou super breakfast Looking forward to welcome you backWarm RegardsRED Curator Team
Svar från boendet: Dear GuestWe are pleased to know you have enjoyed your stay with us Thanks for sharing your feedback and look forward to welcome you backSincerely yoursRED Curator Team
Svar från boendet: Dear Guest thanks for choosing us for your recent stay , we are happy to know you enjoyed with us thanks to the location . on another hand we are sorry that the room assigned was not at the expected level in term of size . we will make sure to assign a bigger room in your next stay .We look forward to welcome you back Warm RegardsRED Curator Team
Svar från boendet: Dear Lionlove, What amazing feedback ! We are glad to see you had such experience with us and the hotel met your expectations.we hope to welcome you again very soon.best regards
Svar från boendet: Dear GuestThanks in advance for choosing us and glad to know you had a great timeWe look forward to continue welcoming back Warm RegardsRED Curator Team
Svar från boendet: dear ZhmiyaoWe greatly appreciate your time in providing us with your input. We hope to have you back on our soon as this will enable us to upgrade our offerings.Best regards