Room Mate Oscar

We rarely write a bad review for hotel / restaurant / service as we appreciate how difficult businesses can be. However, we are going to highlight that our four-night stay hasn’t been great. First of all, we were allocated on the 7th floor where it has access to an open roof top bar at night. We have been woken up the first two evenings where drunk customers walked pass knocking on our door, speaking / laughing loudly and with all night long music playing until about 2am. We made a complaint to the reception who assured us that there’s security guard presented but having someone knocking at our door at 1am were just simply not tolerable, especially we are jet lagged and not able to go back to sleep after being woken up. We were then offered to move to another floor, with a small room, which was quiet. Overall both rooms were very basic and not particularly clean. We found glitter on the carpet with confetti in star and heart shape (in the second room), drawers are dusty, towels feel old and there was a used cotton pad in one of the bathrooms. The location of the hotel was great, the staff tried very hard to help us and are friendly. However, we are really not impressed with the cleanliness. The bed sheets seem clean but once you opened up you will see how disgusting the mattress protector is with hair / stain (we wish we didn’t check).

From the moment we arrived, I knew we were at the right place. Location is excellent, less than a block off the centre of the Gran Via. The staff was very helpful and attentive at all times. The room was splendid and comfortable. The breakfast buffet was perfect and it came included. Other places don’t offer that. A terrific hotel with a rooftop bar and patio that overlooks all of central Madrid. Great drinks too!! I can’t wait to come back!! I miss it already.

Great location, very nice breakfast, there is also a Starbucks right outside the enterance which is nice. Literally a two minute walk to Gran Via street where you can find anything you could possibly need. The staff was polite, the rooms were clean and very quiet at least on the 5th floor :) Overall would recommend and come back again. Gracias Madrid!

Good view

El hotel está muy bien ubicado,limpieza bien y personal muy correcto. El único inconveniente es la piscina,pocas sombrillas para poder estar durante el día,sobre todo si pillas días súper calurosos que fue lo que nos pasó a nosotros. Por la noche se está genial , buen ambiente y muy ricos los cócteles

Todo correcto, habitacion amplia y servicio excelente, recomendable

房間設計有點怪，地方頗大，但不實用。職員友善，地點好。

Hotel muy bien ubicado, limpio,el personal súper amable y la terraza superior con piscina y bar excelente. Muy recomendable.

Un poco flojo en general las habitaciones, el servicio de limpieza... Amabilidad del staff bien, pero no se corresponde con el precio.