Canopy by Hilton Madrid Castellana

So so. Only thing we like is the breakfast

The facilities are very nice with comfortable beds and pillows. Clean and neat. Breakfast is basic and ok but not changed a single thing for all the 3 nights we stayed.

Clean and neat hotel, but with few services. There’s no glass door at the bathroom On the other hand, no complementary water at the room. There is one bottle, and the customer has to fill it out by itself. There is Nespresso coffee machine

I LOVE this hotel! The decoration is very fashion and location is good, can walk to a big shopping mall in 10 mins.

The hotel is well located near the massive underground metro complex of Dos Ministerios, which is where the good news ends. The hotel suggests a boutique individualised experience, but in reality it’s just a makeover with a global blandness underlying it. Breakfast was only adequate for a hotel with the pretension of charging this tariff. The staff were arrogant and unhelpful on a range of issues which required a different, more individualised approach. “Computer says No” responses tend to derive from cultures that are monolithic and resistant. There are many good hotels in Madrid. This has yet to earn its place amongst them. It has a touch of the “Abercrombie&F” brand culture about it. Purposely exuding “too cool” like a dismissive white privileged preppie.

整體來説很普通的酒店。服務也挺奇特的，我們是會説西班牙語的，在電話也好前台也好，多次溝通中，工作人員堅持使用英語。最坑的是作為一個服務行業，它的洗衣房衹在週一到週四存在。我週五和週末去衹能到外面找洗衣房。並且在它酒店網頁上提供的服務裏從未寫明有洗衣這一項！我十分的懷疑他們在欺騙消費者。