Canopy by Hilton Madrid Castellana recensioner

Excellent hotel with 10/10 facilities, short walk to the metro and train station. Enjoyed the gym and the lovely big rooms. - great shower and very clean. Would Definitley return next time I’m in Madrid, takes less than 20 to get into town. Lovely staff at the bar and cheap beer.

So so. Only thing we like is the breakfast

The facilities are very nice with comfortable beds and pillows. Clean and neat. Breakfast is basic and ok but not changed a single thing for all the 3 nights we stayed.

Location far from the main shopping area but good thing that it is near to the Stadium and nearby got metro around. Easy to travel around.

Clean and neat hotel, but with few services. There’s no glass door at the bathroom On the other hand, no complementary water at the room. There is one bottle, and the customer has to fill it out by itself. There is Nespresso coffee machine

I LOVE this hotel! The decoration is very fashion and location is good, can walk to a big shopping mall in 10 mins.

Convenient location with many shopping and food options available.

The hotel is well located near the massive underground metro complex of Dos Ministerios, which is where the good news ends. The hotel suggests a boutique individualised experience, but in reality it’s just a makeover with a global blandness underlying it. Breakfast was only adequate for a hotel with the pretension of charging this tariff. The staff were arrogant and unhelpful on a range of issues which required a different, more individualised approach. “Computer says No” responses tend to derive from cultures that are monolithic and resistant. There are many good hotels in Madrid. This has yet to earn its place amongst them. It has a touch of the “Abercrombie&F” brand culture about it. Purposely exuding “too cool” like a dismissive white privileged preppie.

整體來説很普通的酒店。服務也挺奇特的，我們是會説西班牙語的，在電話也好前台也好，多次溝通中，工作人員堅持使用英語。最坑的是作為一個服務行業，它的洗衣房衹在週一到週四存在。我週五和週末去衹能到外面找洗衣房。並且在它酒店網頁上提供的服務裏從未寫明有洗衣這一項！我十分的懷疑他們在欺騙消費者。

非常滿意的一次行程，酒店入住非常的順利，早餐也非常的棒，交通也十分的方便就在總部畢加索邊上，同時伯納烏也就在邊上。

這是我第一次碰到的這麼差的希爾頓酒店，門面都很難找，登記要等半天，辦事效率太慢。房間的設備老化，連浴缸都沒有，淋浴處也沒擋，衞生間的紙都淋濕了。洗臉盆又小又矮，毛巾想不碰盆都難。出租車無法進酒店大門，跟一天花近3百歐的酒店不相配，信價比低，差評。

Lo mejor de este hotel es el desayuno buffet! La ubicación es buena, el precio es bastante alto. Las habitaciones están muy bien y las camas son cómodas. Volvería!

房間不錯 都挺好的 酒店的服務不敢恭維啊 我預訂了三天的2個房間 第二天沒回酒店入住 酒店竟然把我入住的房間給賣了一間 導致我第三天很晚回到酒店 還要和酒店溝通給我找一個住的房間 房間裏慶幸沒有重要的東西 要不然很危險啊

這輩子體驗過最差酒店 1.下午剛剛check-in，正在睡覺，突然有個男的來敲門，還沒反應過來就進來。 2.給了一個三樓的電梯房，交涉希望換一個過後，給了個2樓的電梯房。更離譜的是房間每過半個小時就斷電。 3.申請退款後，經理一直故意噁心人説沒收到。不退房，説是給升房，結果給了一個高層樓一模一樣的房型。表面上對你客氣，其實行為非常刻薄。 4.經理假裝説沒收到退款申請，讓我們在客房等等，期間專門又讓一位女服務員來故意來騷擾我們，敲我們兩個房間的門，開門就對你説不需要客房服務對吧 5.從經理到前台態度及其差，最後一直不給退房退款。我們也不想住了，錢也不想退了。結果check-out全程一句話不説，甚至沒有一絲一毫道歉的意思。 6.入住全程沒有任何服務，行李也沒有幫拿，甚至寄存了過後還讓我們自己去找了然後拿上樓。 7.換了凱悦，服務正常多了。希爾頓canopy再也不會住了