Zleep Hotel Madrid Airport

Access to the city center is very difficult, small rooms without windows and outside view, very ordinary and poor breakfast

New hotel with a unique decoration style near the airport. Super comfy bed. Totally worth the money!

Very eco friendly hotel, located near the airport, staff is very friendly and trying assist with any needs. Rooms are clean and comfortable.

I was advised that there is hotel coach, Hotel never informed that I have to book in advance, I was standing in cold weather on the road for 45 minutes and when bus did not come, I called hotel, they say you should have booked the coach and it is not free of charge and till 9.00 PM not available ( on that time was 6.45 PM) SO I have to spend Euro 29 to get a taxi to reach hotel. At hotel for next day coming from hotel to airport they charge me euro 5 for coach, IN past I have booked hotel through *********** and never had such bad experience to get charged Or not availability of the coach. I guess hotel or trip .com, should be fully responsible to reimburse me . At hotel there was no tea kettle available, when I asked to keep one suitecase in consignee room, hotel said you have to pay for it, It was horrible experience and never again I will like to go to this hotel

the aircon cannot be adjusted.🙁 the pillow that i got was a little thin, nevertheless the staff especially at the bar and restaurant were friendly and very accomodating. the hotel was also clean and neat☺️

Avoid This Hotel – No Empathy, Unfair Cancellation Policy! I had a terrible experience with this hotel and the booking platform. I fell ill and had to cancel my reservation a week in advance, yet the hotel refused to offer any flexibility. They showed absolutely no understanding or human decency in handling the situation. The bigger issue is with the booking platform. The “free cancellation” option is displayed in such a small and misleading way that it’s easy to miss the actual cancellation terms. This feels like a deliberate trick to trap customers. If you value good service and fair policies, avoid this hotel and double-check the platform’s cancellation rules before booking. Definitely not worth the risk!