Sun Star Resort

Hello guys I want you to be aware of the scammer that is working at this hotel i have phoned up reception and let them know also I will speak to management on my next visit he is a photographer working at Sunstar hotel he has took 100 euros from me and don’t pay me back he promised me a full music video of 3 minutes long he sent me 30 second video I have payed for his transport to alanya city because the video I wanted to be recorded on a boat he has not send me The video till know and scammed me be careful guys I will upload his picture this need to be seen by everyone

The hotel is beautiful to look at but the food is horrendous, they don’t cater for British people at all, the snack bar that they say is open all day didn’t open once. Towels weren’t changed at all until we asked, entertainment in the night was rubbish, the staff were polite and nice but some spoke little English! When we got there one of our rooms was showing up as cancelled so we had to pay £100 deposit to sleep that night they did sort it and we have that money back but it was just a pain! The hotel has nothing around it and costs a lot for taxis to somewhere more livley, will not be going back to this hotel! Rooms were nice, staff were nice but that’s it!

My partner and I went here for 6 nights in March ‘24, for the cheap price we had an amazing time. You get what you pay for, we paid around £300 with flights included. All inclusive isn’t the best but if you like chips then you’re all good! Free drinks all night, cheap excursions nearby- we paid £50 to go buggy riding and on a pirate ship ride. Would happily go again.

Where do I begin. A week from hell. I go to Turkey every year and never experienced anything like it. Firstly, I booked a package holiday with love holidays. The transfer stated it would take 2 hours yet took 5 hours. The driver was falling asleep at the wheel, had so many near misses and he didn’t know where he was going. When arriving to the hotel I wasn’t greeted with any respect. Erol was working on reception and was so unprofessional and spoke to us with no respect and slammed a piece of paper infront of me which stated that our travel agency hadn’t paid the hotel therefore we could not stay and had to pay. At this moment in time he hadn’t even asked for our names or any booking information, this was also prior to love holidays announcing their third part holiday had claimed involvecy. I’m not sure if this was because we was English as another couple that came and checked in wasn’t English and had booked with love holidays and checked in with no problems. I flew from the UK and another couple was on our transfer. Luckily I had all my booking information and confirmation of details on me as I proved I had paid etc. unlike the couple that was on our flight they didn’t have any documents on them and their phone had died. Erol then suddenly found my booking information and checked us in. Unlike the other couple that was on the same flight he told them to leave and they wasn’t welcomed as they needed to pay a fee. He then refused to let them in. We then had 4 power cuts in less than 24 hours. You don’t have any drinks in your room fridge unlike other 5* hotels. You have to pay to use their towels. They only have one bar and soft drinks are poured from bottles and not on draft. The food is shocking, luckily we found an amazing restaurant called Jacks that was a 10/15 min walk away and they was so welcoming and the food was amazing there unfortunately we only found this restaurant on our last few days. The food in the actual hotel was a disgrace and not much to choose from, I felt I lived off rice and bread. Entertainment was poor and majority of staff didn’t speak good english.

The hotel is nice looking ,nice rooms with views ,pool ,entertainment was good, service was good and animation team were good, only gripe was the food they need to do more for western people expecially children , apart feom that a good hotel had a nice relaxing time

absolutely disguisting hotel food was shocking room after paying for an upgrade was filthy and a lot of things in there damaged. And the staff were so rude and ignorant. That bad we arrived late Thursday night and was picked sat morning. couldn't stay there