Sun Star Resort

The comfort experienced was truly appreciated. The staff's helpfulness made a positive impact. Their friendly demeanor enhanced the overall experience. It's wonderful to encounter such dedicated service. We value the pleasant atmosphere they create.

This hotel fell well below our expectations despite it saying it was a "5 star hotel". The staff hardly speak English and this was very surprising considering this was very much in a touristic area. The family room for 5 ( 2 adults and 3 young kids) that I booked was far too small and the cleanliness is not great too. The biggest disappointment is the food and drink. The buffet food is pretty much the same everyday with slight changes. Furthermore, the food is not labelled with what dish it is or if you have allergies to certain things but when asking the chefs behind the counter they didn't fully understand. Also when it dinner time especially, everyone is so selfish and greedy with food and just load up multiple plates with no intention of finishing the dishes so alot of food was wasted. Also there is no order or manners within the hotel as the concept of queuing up for your turn is alien to alot of people. The staff working seemed miserable with no engagement or smiling and this was very evident. The kids entertainment by the motorway is not secure enough as one night there was a child that went missing for a period of time but luckily found after. They need to secure the doors for key card access to leave/enter as anyone can come or go. I also feel as this is predominantly a family hotel, they should think about a lifeguard by the pools and not just singers/dancers. Also, on the last night me and my wife went to the clothes shop by the photo booth. We were told of some prices by an elderly man who was stocking items. Later on, once we had chosen some items a younger gentleman appeared and was disputing every price we were told and was very argumentative. In the end, he was telling us to go so the 7/8 items I chose to buy, I left as I was astounded by how rude and how unfriendly he was being. The cherry on the cake was I informed reception that if someone could help me with my luggage as I had to check out at 4am. I was told this wouldn't be a problem as they is someone covering the reception 24/7. When I called someone at 345am, I was told they were the only one working and then hung up. It is this type of bad service I became accustomed to Turkey in general and this hotel in particular.

We booked this otel two months ago low price it was really cheap. Otel not 5 star but for this price is good .At the bar drinks is not good but ok.Reastaurant fotod are everytime look like same but goo.The best things is dj(Ahmed) and anomation teame in this otel.I will come back here again