Aquastar Unique Hotel & Apartments Mahahual

We stayed in the hotel for 3 nights only as a family of 2+2. Hotel contacted us in advance asking if we want sofa bed, it was very nice and in fact very handy to have as kids didn't fancy the bunk bed. The location is very good, the hotel is just by the beach. The sea was lovely but the beach was full of seaweed. Whole area was like this so not just the hotel issue. Hotel's pool was really nice. The hotel is just by the promenade full of souvenir stalls and bars/restaurants. I highly recommend pizzas at Ronny's. Apartment was nice and clean, we had a few bottles of fresh water left every day by the cleaning staff. There is aircon in each room working well. The kitchen is very basic, it lacked toaster and was short of cutlery, it would be nice to have a few more spoons. No hair dryers in the bathroom. We had a small balcony but sadly couldn't use it. It faced back of the hotel where someone was constantly burning trash. Not the fault of the hotel, just the general issue with rubbish being burned everywhere in Mexico. The breakfast was 199 mexican pesos and there is a selection of 4/5 choices. This is a really nice hotel for family stay with a medium size budget

the music which would have been alright at 7:30am if it was was soft calm type was not it was sum times heavy metal type and did not stop till 11.00pm sum times later also the restaurant service was really bad. They wouldn't bring us forks they wouldn't bring napkins. They wouldn't bring it. We had to go up all the time and ask for stuff. It was really bad.

Great service, the staff are friendly and helpful! The building can do with maintenance and new sheets and towels but overall it’s a nice hotel.