Oakwood Makati Avenue

This is my 2nd time at Oakwood Makati and definitely going back again. The staffs are very friendly, they will attend to your needs immediately. I love the cleanliness of the room. Although the drain stopper for the bathtub is broken. I used the teaspoon to pop up the stopper. But the overall experience was amazing. Thank you Oakwood Makati! 🫰

This was undoubtedly the best service we’ve experienced from staff in the Philippines during our six years here, and we travel frequently. The reception team was the kindest and most knowledgeable we’ve encountered, and the restaurant staff during breakfast was equally impressive. Kudos to the manager for clearly prioritizing excellent staff training at the hotel! Hotel's amenieties are also exceptional - excellent, spacious rooms (studio type) even with a kitchenette; the swimming pool - really good for swimming, not the typical decorative stuff type; roof top bar with an excellent view; breakfast was nice with plenty of choices. However, we weren’t particularly fond of the surrounding area, which is dominated by pubs, bars, and related establishments. While this is beyond the hotel’s control, it makes the location less suitable for family travelers—a matter that falls under city management’s responsibility. Restaurants in the hotel need to work on the meals choices they offer. That said, the location is quite convenient, being just a 20-25 minute walk from Greenbelt, Manila’s most modern district.

Very bad customer service. No one knows what there doing in the office. I hope higher management sees my message and goes ahead and lay off all the workers

I recently celebrated my birthday at Oakwood Makati Avenue and wanted to share my experience. Communication: Before my stay, I found it challenging to get a timely response from the hotel. I had to send several emails before receiving a reply. Check-in: The check-in process was smooth. The receptionist was very helpful and even offered us a tour of a showroom before we chose our suite, which was a nice touch. The Suite: Our suite was spacious and elegant. However, I noticed a few areas for improvement: the handheld shower was difficult to operate, especially for older guests, and the bidet wasn’t functioning properly. Additionally, the TV channels were mostly limited to news and local shows. View: We loved the view from our suite facing Century Mall, where we enjoyed beautiful sunsets from the balcony. Breakfast: The breakfast buffet had a limited selection. I missed having croissants or danishes. They offered a free slice of cake, but you needed to like their Facebook page and leave a five-star review on Google for that. Spa Experience: The staff at the Onsen Spa were excellent, and I appreciated the free coffee and juice available in the lounge. Gym and Pool: The gym was small and had some older equipment. However, the pool area was fantastic, especially the glass pool. Unfortunately, the bar by the pool lacked a lively atmosphere, with limited music and menu options. It was surprising that they didn’t offer smoothies or refreshing drinks. Facilities: It’s worth noting that Oakwood and I’m Hotel share some facilities, which adds variety to the experience. Overall, I had a lovely birthday stay, and with a few improvements, this hotel could really stand out!

verry good appartment,frontoffice employe Leigh helped me verry good with my desire for having Netflix and made it posible for a upgrade woth a little bit more pay 😊. They Appartments are big and clean and have everything you need,clean everyday and the breakfast is amazing and you can choose alot of different dishes. If you want you can cook your own dinner in the kitchen,have a refrigerator. The location is perfect,when you go outside there are bars restaurants and clubs,7/11 everything is in 50 meters from the entrance,in the famous burgous area lots of things to do at night,but when you inside the room its quiet and you hear nothing from the party seen! Club Octopus 100 meters away

Doesn’t deserve the 5 star neither 4 star rating , it’s part of building which share with 3 star hotel , doesn’t worth the money , even the other 3 star hotel look more prestigious than this one