Ascott Makati

Ascott Makati recensioner

Ascott Makati

Glorietta 4 Ayala Center, Makati, Metro Manila, 1224, PhilippinesVisa hotellinformation
Ascott Makati
Ascott MakatiAscott MakatiAscott Makati
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Gästrecensioner

8.9/10
Mycket bra
64 recension
Verifierade recensioner
Läge och interiör9.6
Bekvämligheter8.5
Service8.8
Renlighet8.9
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Alla recensioner(64)
Positiva recensioner(61)
Recensioner med foton/video(10)
Utmärkt vistelse!(17)
Utmärkta rum(12)
Vänlig personal(11)
Nära shoppingområde(9)
Praktiskt läge(6)
Negativa recensioner(3)
JayMG723
Ett sovrum Executive
Bodde på mars 2025
Par
14 recension
9.0/10
Utmärkt
Publicerades 19 apr. 2025
The location and amenities were great, the room size and kitchen was amazing, the only negative was the internet, it would not stay active so using laptop was impossible
Översätt
Svar från boendet: Dear Valued Guest, Greetings From Ascott Makati! Thank you for sharing your feedback. We are glad to hear that you have enjoyed your stay with us. We also appreciate your comments regarding our room amenities. While your comfortability is our outmost priority, we sincerely apologized as we fell short in providing you a better Wi-Fi connection this time. Rest assured that this will be properly address within our team. Nonetheless, we were grateful that you had enjoyed your time here and we hope to welcome you back in the future! Sincerely, Dave DONOR Assistant Guest Service Manager
Sock Hwa
Premier King Size-säng Studio
Bodde på jan. 2025
Affärsresenärer
9 recension
6.5/10
Publicerades 13 mars 2025
I was upgraded to a 3 bedroom apartment because they ran our pf the room type i booked. However, they had to locked 2 bedrooms so I was still given access to 1 bedroom in a very big apartment for 1 pax. Hotel is dated and old... needs refurbishment
Översätt
Svar från boendet: Dear Sammi,Mabuhay and Greetings from Ascott Makati!Thank you for taking the time to share your feedback. Providing excellent customer service is our top priority and we are a team who is dedicated to make our guests' stay memorable and satisfactory. We are deeply sorry for falling short this time. Please rest assured that we take your feedback seriously and address all concerns together with the leaders to ensure that we move forward with a resolution that is in line with our continuous efforts in improving our products and services.Once again, thank you for telling us about your stay and we look forward to welcoming you back at Ascott Makati.Sincerely,Mark Paul GuzmanAsst. Manager, Guest Service, Ascott Makati
Alhnom
Deluxestudio
Bodde på feb. 2025
Par
11 recension
9.0/10
Utmärkt
Publicerades 23 mars 2025
Very convenient location in the middle of shopping district, also near to airport!
Översätt
Svar från boendet: Dear Alhnom,Greetings From Ascott Makati!Thank you for sharing your wonderful feedback. We are pleased to know that you have enjoyed our convenient and strategic location. It is our commitment to provide quality service among our guests. We look forward to welcoming you for another great stay!Sincerely,Paolo Sebastian ArdienteAsst Guest Service Manager
大美
1-rums Deluxe
Bodde på okt. 2024
Affärsresenärer
8 recension
10.0/10
Enastående
Publicerades 2 dec. 2024
Great service
Översätt
Svar från boendet: Dear Peter132,Greetings from Ascott MakatiThank you for sharing your kind feedback. We are delighted to learn that you had a pleasant stay experience. Our team is dedicated in providing the highest standard of service to all our guests. We look forward to welcoming you back soon!Sincerely,Paolo Sebastian ArdienteAssistant Guest Service Manager
Chan
Executive-studio
Bodde på nov. 2024
Affärsresenärer
4 recension
7.5/10
Publicerades 12 dec. 2024
Good location with complete facilities, polite and good customer service.
Översätt
Svar från boendet: Dear Chan,Greetings From Ascott Makati!Thank you for sharing your honest feedback. We are glad to know that you enjoyed our convenient location and good customer service. We highly appreciate your inputs which will help us to continuously improve all aspects of our services. We look forward to welcoming you soon!Sincerely,Paolo Sebastian ArdienteAssistant Guest Service Manager
Gästanvändare
Premier King Size-säng Studio
Bodde på sep. 2024
Par
5 recension
8.0/10
Mycket bra
Publicerades 8 okt. 2024
Good next to everything you need.They have good gym.Sure will comeback again next time.
Översätt
Svar från boendet: Dear Valued Guest, Greetings from Ascott Makati! Thank you for sharing your feedback. We're delighted to hear that you enjoyed our convenient location and the gym facilities. It's wonderful to know that you plan to return, and we look forward to welcoming you back for another great stay next time. Sincerely, Vanessa Bruselas Asst. Guest Service Manager Ascott Makati
BeatBeat
Deluxestudio
Bodde på juni 2024
Affärsresenärer
1 recension
9.5/10
Otroligt
Publicerades 4 aug. 2024
Only an overnight stay for work - comfortable room and good service overall. Unfortunately wasnt able to give me a room when I arrived early - so had to freshen up in public toilet at lobby - be great if there is a business lounge for business travellers to do that.
Översätt
Svar från boendet: Dear BeatBeat,Greetings from Ascott Makati!Thank you for sharing your feedback about your recent stay with us. We are so glad that you liked our comfortable apartments and the good service our team members provided you despite your experience on arrival. Rest assured that we will take note of this for improvement.Please know that we are still looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati
JoeJhenMiggy
Deluxestudio
Bodde på okt. 2023
Familj
3 recension
9.5/10
Otroligt
Publicerades 17 dec. 2023
Room is clean , only the floor is full of hair . My son play on the floor and his toy always full of hairs . Location is very good . Mostly of mall are just walking distance
Översätt
Svar från boendet: Dear Mr./Ms. JoeJhenMiggy,Greetings from Ascott Makati!Thank you for sharing your feedback with us. We’re pleased to hear that you found the room clean, and we appreciate your positive comments about our convenient location.However, we want to sincerely apologize for the inconvenience you experienced with the floor cleanliness. Rest assured, your feedback has been shared with our housekeeping team to address this issue promptly.We value your insights as they help us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati
Gästanvändare
Executive-studio
Bodde på maj 2024
Affärsresenärer
34 recension
9.0/10
Utmärkt
Publicerades 17 juli 2024
i enjoyed the pool. many shops. close to greenbelt. room is huge. will stay again.
Översätt
Svar från boendet: Dear Valued Guest, Greetings from Ascott Makati! Thank you for your feedback. We’re delighted to hear that you enjoyed our pool and found the proximity to shops convenient. It’s great to know you appreciated the spacious room. We look forward to welcoming you back for another stay. If there’s anything we can do to make your next visit even more enjoyable, please let us know. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
Gästanvändare
Deluxestudio
Bodde på aug. 2023
Par
12 recension
10.0/10
Enastående
Publicerades 28 sep. 2023
nice hotel!i like the location. the people is so kind specially Jimmy in the breakfast buffet . i hope the other people is like him. definitely recommended!👌
Översätt
Svar från boendet: Dear Guest,Greetings from Ascott Makati!Thank you for taking the time providing your favorable feedback. We are so glad to know that you had a wonderful stay with us and it is heartwarming to know that you liked our location being at the center of both shopping and business district, and also appreciating the service provided by our talented colleagues.We are already looking forward to welcome you back! Once again, thank you very much and hope you enjoy the rest of your week.Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati
Anonym användare
Lägenhet Deluxe med 2 sovrum
Bodde på dec. 2024
Familj
2 recension
9.5/10
Otroligt
Publicerades 22 mars 2025
the rooms were nice and clean.
Översätt
Svar från boendet: Dear Valued Guest,Greetings From Ascott Makati!Thank you for taking time to share your feedback. We are truly delighted that you enjoyed our nice and clean apartment units. Our team is always dedicted in providing a memorable stay experience to all our guests. We hope to welcome you back in the future!Sincerely,Paolo Sebastian ArdienteAssistant Guest Service Manager
Gästanvändare
Studiosvit Executive
Bodde på feb. 2024
Par
18 recension
10.0/10
Enastående
Publicerades 16 mars 2024
as expected another top class hotel, great staff, service was excellent and the bed & room was comfortable
Översätt
Svar från boendet: Dear Valued Guest,Greetings from Ascott Makati!Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a top-class experience during your stay.It’s fantastic to know that you found our staff to be great and that you received excellent service throughout your time with us. We are also pleased to hear that you found the bed and room comfortable, as guest comfort is one of our top priorities.We truly appreciate your kind words, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati
Darren86
Deluxesvit med två sovrum
Bodde på maj 2023
Familj
5 recension
10.0/10
Enastående
Publicerades 30 juni 2023
It’s always a fun time staying in this hotel! Location is amazing it’s in the most visited area in Makati. Surrounded by malls and restaurants. Room is clean but the room temperature is a bit warm. Overall it was great stay, highly recommended!
Översätt
Svar från boendet: Dear Darren86, Thank you very much for your most recent stay at Ascott Makati! It's our pleasure to have hosted you during your last Manila visit. It is our hope to welcome you back soon for you to enjoy the amazing location with malls and restaurants near, our rooms and our superb services. Best Regards,Giselle San JoseGuest Service ManagerAscott Makati
Elaine Kay Moll
Deluxesvit med två sovrum
Bodde på nov. 2023
Familj
1 recension
4.5/10
Publicerades 10 dec. 2023
So dusty. Not clean worn down things. I can smell the carpet not clean. I would highly suggest to get rid of the carpet floor.
Översätt
Svar från boendet: Dear Ms. Moll,Greetings from Ascott Makati!Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues you experienced during your stay. Your concerns have been shared with our housekeeping team, and we are committed to addressing them promptly.We appreciate your suggestion regarding the carpet and will explore ways to enhance the overall cleanliness of our rooms. Please allow us another chance to provide you with the exceptional experience you deserve.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati
FimaRafa
Executive-studio
Bodde på okt. 2023
Par
12 recension
10.0/10
Enastående
Publicerades 22 nov. 2023
Checking in to this hotel was smooth. The staff was friendly and understood our concerns. They even upgraded our room to an apartment which was fabulous! Logging in to their internet was a bit confusing though because the lady at the front desk forgot to mention where we suppose to enter the credentials. The room was homey but with a little smell that's still tolerable. The food in the breakfast buffet was okay. But the good thing about this hotel is the malls downstairs. Very accessible
Översätt
Svar från boendet: Dear Valued Guest,Greetings from Ascott Makati!Thank you for sharing your feedback about your recent stay with us. We are so glad to know that you liked how smooth the check-in was, our friendly team members, the atmosphere of the apartment and our accessible location. Further, we will take seriously your feedback on our internet services and how it was handled and the apartment's smell.Please always know that we are always looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati