Al Kiram Hotel Al Azizia

We arrived at the hotel and the Arabic person on the reception didn’t know that we had a booking. He was saying that is no room due to hajj and was not even bothering to check not listening about the refund. Later the asian staff came and told him about the situation. Then he started looking angrily. He was so rude and was throwing our phone with anger on the reception, though we were only trying to show him the booking. He was rude all the time. After an hour, he gave us quad room instead of king room which was disgusting as you can see in the pictures. Also, we chose non-smoking room and he gave us smoking one. He was uttering insulting comments to the Asian person about us. The Asian person was nice and he did not conveyed that to this. There was also another woman with the same situation and he did the same to her as well. This was one of the worst experience of our travelling.

happy

The room neat and clean and they have good service and free transportation from hotel to haram