Jabal Omar Marriott Hotel, Makkah

Very poor customer service. The staff seem unaware of their own services — they didn’t even know about the shuttle service or its pick-up and drop-off points. I had to call every day just to get the room cleaned and request basic amenities. Upon check-in, I had to find a porter myself because the reception staff neither knew nor bothered to help. The same happened at checkout — the porter left the luggage in the luggage room, and when the driver arrived, no staff was available to load it into the van, so I had to do it myself while other staff just watched. The room itself was disappointing: fridge not working, bad sewage smell, dirty carpet, and unclean floors. Overall, this hotel is very average for the price paid, with extremely poor service. At the same price point, you can definitely find much better options.

Great service . Easy to access to Haram with the shuttle service provided. . I have got the room right in front of Haram view .

Location was really good there is a buggy and mini bus service on regular so you don’t have to wait to long. Only thing I was disappointed with is the view I was told city view I was given the view of a wall of a building next to us. Apart from that everything else was good!